Hospitality management
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I am a dedicated professional with a drive to make a difference across industries. Whether it is hospitality or another sector, I thrive on collaborative teamwork, always putting customer satisfaction first. My strength lies in optimizing operations through effective leadership and team management,
bringing out the best in everyone. With experience in budgeting, personnel management, and problem-solving, I navigate challenges with ease. My commitment to excellence drives me to innovate and elevate standards in every role I undertake. Beyond industry boundaries, I am committed to using my skills to create positive change and meaningful outcomes for all stakeholders.
Inspect the grounds, public areas and guest rooms for appearance and cleanliness
Ensure company standards for housekeeping, decor and guest services are met
Answer guest questions about hotel services and policies
Keep track of the hotel’s financials
Interview, hire, train and terminate staff
Monitor staff performance, ensuring the hotel is running well and guests are happy
Coordinate front-office and back-office activities and resolve any problems
Set budgets and room rates, allocate funds and approve expenditures for various departments
April, 2021 - Present
Receptionist LA Villa Vita Hotel
Receiving, processing, and organizing shipments and deliveries accordingly.
Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
Assisting customers in locating desired shop items.
Informing customers of shop promotions to encourage purchases.
Performing regular price audits to identify and correct price discrepancies.
Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor.
Addressing and resolving customers complaints in a professional manner.
Processing customer payments using the shops Point of Sale (POS) system.
Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.
January, 2020 - April, 2021
Housekeeping Supervisor The Oyster Box (The Red Carnation Hotel Collection)
Training housekeepers on cleaning and maintenance tasks
Overseeing staff performance on a daily basis
Checking rooms and common areas, including stairways and lounge areas, for cleanliness
Schedule shifts and arrange for replacements in cases of absence
Establish and educate staff on cleanliness, tidiness and hygiene standards
Motivate team members and resolve any issues that occur on the job
Respond to customer complaints and special requests Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
Participate in large cleaning projects as required
Ensure compliance with safety and sanitation policies in all areas
Train housekeepers on cleaning and maintenance tasks
Oversee staff on a daily basis
Check rooms and common areas, including stairways and lounge areas, for cleanliness
Advanced Diploma in Hospitality Management
American Hotel and Lodging Educational Institute
