Lerato Motseoile

Experienced Customer service/cargo sales agent with 8+ years of handling freight shipments. Skilled in booking, cargo tracking and customer service. Excels in problem solving and communication. I'm comfortable working in a fast-paced working environment and able to use my strong communicating skill, skilled and resolving customers issues.

Cargo sales agent - Swissport (KENYA-AIRWAYS)

(2018-06 - 2025-05)

• Providing exceptional customer service, consistently exceeding customers satisfaction Exceptions.
• Proven ability to work in fast-paced environment and handle multiple tasks simultaneously.
• Work in a team environment to ensure customers enquiries were answered promptly.

Customer service/ cargo sales agent - QATAR AIRWAYS

(2025-05 - 2026-04)

• Develop positive relationships with customers to ensure their satisfaction and loyalty.
• Resolve complaints in a professional manner, while maintaining a friendly and helpful attitude.
• Coordinate with other departments to ensure customers service objectives were met.

GRADE 12 - TADIMA SECONDARY SCHOOL (2011)