Lerato Ratseke

Dynamic and results-driven Sales and Customer Service professional with over 10 years of progressive experience in sales, administration, and call centre operations. Recognized for strong communication skills, a client-focused approach, and a proven ability to build relationships and close sales. Adept at working independently or collaboratively to meet and exceed organizational goals.

Home Loans Sales Consultant at FNB Home Finance (2016-08 – 2024-08)

• Convert leads into successful sales through effective communication and follow-ups.
• Participate in roadshows and networking events to generate business.
• Collaborate with estate agents and branches to identify new opportunities.
• Provide excellent client service, ensuring satisfaction and product understanding.

Outbound Call Centre Agent at FNB Home Finance (2013-02 – 2016-07)

• Conducted outbound calls to inform clients about bond applications and services.
• Delivered prepared scripts and responded to inquiries with product knowledge.
• Referred leads to appropriate departments and tracked application progress.

Administrative Officer at Heirs Training and Development (2012-01 – 2013-01)

• Provided executive support including calendar management and travel arrangements.
• Handled correspondence, meeting minutes, and general office administration.
• Maintained filing systems and produced statistical and budget reports.

Call Centre Agent at Virgin Mobile (2011-01 – 2011-12)

• Resolved customer inquiries regarding billing, services, and products.
• Processed new account activations and promoted product upgrades.
• Maintained professionalism while managing high call volumes.

Sales Assistant at Truworths (Eastgate Mall) (2009-01 – 2010-12)

• Assisted customers, managed payments, and maintained store appearance.
• Handled stock control and addressed customer inquiries and complaints.
• Supported promotional campaigns and visual merchandising.

Matric – Cornerstone (2007)

NQF Level 5 – Cornerstone (2020)