Porter, Switchboard Operator & Receptionist
Duties were assisting guests with their luggage ensuring their rooms are clean and ready for check in. Checking in guests at the front office and directing reservation calls and other calls to the rightful departments.
Porter, Switchboard Operator & Receptionist - Coastlands Hotel Umhlanga - Umhlanga
(2013-01 - 2015-12)
Duties were assisting guests with their luggage ensuring their rooms are clean and ready for check in. Checking in guests at the front office and directing reservation calls and other calls to the rightful departments.
Waiter & Barmen - La Bella Trattoria
(2015-01 - 2016-12)
Duties were making sure customers are always happy, meals and drinks are ready when needed ensuring tables were clean ash trays cleaned at all times and maintaining good customer services bring revenue into the business by also upselling where there is opportunity.
Sales/Retention/Customer Service/Data Entry Agent - NutunCX
(2016-06 - 2020-06)
Duties entailed a great amount of phone etiquette and attention to detail. Solve problems using first call resolution. Upselling where ever there is opportunity building trust between customers and reassurance to great customer services and customer satisfaction.
Sales Professional & Compliance Officer/QA - IgnitionCX
(2024-10 - 2025-02)
Selling internet services to customers abroad giving them of assurance of services rendered to them. Upselling where ever needed meeting deadlines and targets, keeping in my mind customers must always remain happy. We needed to ensure that tee business adheres to all external regulations and policies.
Making sure we advise colleges on how to adhere to them by implementing coaching sessions to individuals. Listening in on calls making sure the rightful processes are followed in order to obtain great customer satisfaction and most importantly having to pay attention to detail.
Matric - Futura High School (2012-12)
