Lerato Tiki

Results-driven sales professional with a National Diploma in Chemical Process Technology and over 5 years of combined experience in technical sales, business development, and client relationship management. Proven track record in engineering and chemical sales, including quotation preparation, technical product recommendations, and international supplier coordination. Skilled in identifying business opportunities, negotiating with stakeholders, and delivering customer-focused solutions.

Holds a Google Project Management Professional Certificate and possesses strong analytical, problem-solving, and time-management capabilities. Currently seeking to leverage technical sales expertise in the welding, engineering, and mining equipment sector.

Financial Advisor - Sanlam - Cape Town

(2025-07)

• Conduct comprehensive financial needs analyses and provide tailored financial solutions to individual and corporate clients.
• Build and maintain strong, long-term client relationships through proactive engagement and teamwork.
• Generate new business through cold calling, networking, and referral-based lead generation.
• Assist clients with investments, savings, life insurance, and wealth protection strategies.
• Ensure full compliance with industry regulations and internal company policies.

Sales Executive – Chemical & Engineering Sales - Massive Quantum (Pty) Ltd - Cape Town

(2021-09 - 2025-04)

• Managed and developed new business opportunities within existing and prospective accounts, significantly expanding market presence.
• Prepared detailed quotations, proposals, and technical recommendations in collaboration with international suppliers and clients.
• Provided product recommendations and technical guidance to clients, ensuring optimal solution fit for their operational requirements.
• Strengthened negotiation, presentation, and communication skills while consistently delivering customer-focused solutions.
• Collaborated with technical teams to deliver effective chemical and engineering solutions to diverse industrial clients.
• Coordinated exports and imports of commodities and specialty chemicals, managing logistics and documentation.
• Engineering equipment sales: Gas and gas cutting equipment, Power tools, Abrasives, Spares and hand tools, compressors, lifting equipment, cnc machines, valves, pumps & pumps spare parts and welding machines.
• Clients included AECI, Tongaat Hulett, Sabre Paints, Veolia, Proxy Water, Armscor, Eskom, Sasol and more.
• Sales Target was R10Million, but it also changed yearly.

Customer Service Consultant - iiNet - Cape Town

(2020-11 - 2021-08)

• Assisted with account enquiries and provided technical support to a diverse customer base.
• Resolved customer issues effectively while maintaining high service standards and satisfaction scores.
• Managed inbound and outbound customer communications, building strong rapport and trust.
• Developed communication, problem-solving, and customer relationship management capabilities.

Technical & Quality Officer Intern - AECI Mining - Johannesburg

(2019-03 - 2020-03)

• Performed laboratory testing and analysis of chemical samples to ensure product quality and compliance.
• Monitored product quality and compliance with specifications and safety procedures.
• Maintained quality documentation and technical records in accordance with ISO standards.
• Assisted with investigations into quality deviations and implemented corrective actions.
• Supported continuous improvement initiatives within the quality department.

Process Operator - AECI Industrial Chemicals - Durban

(2018-07 - 2019-02)

• Operated and monitored chemical manufacturing processes in a high-volume production environment.
• Conducted routine inspections and daily process checks to ensure operational efficiency.
• Ensured compliance with safety, quality, and operational procedures at all times.
• Recorded process data and reported operational issues to senior personnel.
• Performed troubleshooting and assisted with process optimization initiatives.

National Diploma - Chemical Process Technology - Nelson Mandela University (2016 - 2018)