Lerato Vanessa

An experienced professional with over 10 years of diverse work experience, ranging from customer service and management to executive support roles. Proven track record in handling customer relations, managing teams, and providing high-level administrative assistance. Committed to delivering exceptional service and contributing to the success of any organization.

Executive Personal Assistant - Bophelo Life Insurance

(2014-11 - 2018-01)

• Provided high-level administrative support to executives, managing calendars, meetings, and travel arrangements.
• Prepared reports, presentations, and other business correspondence.
• Coordinated and managed projects and liaised between executives and staff.

Customer Service Agent – Call Center - Multichoice

(2011-07 - 2014-10)

• Handled customer calls, resolved issues, maintained accurate records, and provided product support, including troubleshooting technical problems.

Branch Manageress - Musica New Clicks

(2003-07 - 2011-06)

• Managed daily store operations and supervised staff to ensure high standards of customer service.
• Led team training and development, improving sales and efficiency.
• Oversaw inventory control and ensured compliance with company policies.

National Senior Certificate - Hoërskool Carletonville (1998 - 2002)

Call Center Course - Cornerstone Supreme College (2006)