Lesedi Moeng

Strategic and resourceful IT & IS Infrastructure Technician with over a decade of progressive experience supporting and maintaining enterprise-scale environments. I am a certified MCSE professional with a strong technical foundation and practical leadership in infrastructure management, systems availability, and compliance assurance. Currently overseeing infrastructure operations at Glencore's mining division, delivering high-level service, implementing scalable IT solutions, and managing vendor relationships.

Recognized for professionalism, communication excellence, and problem-solving abilities — with proven experience handling service desk incidents, troubleshooting hardware/software issues, and supporting mobile and conferencing systems, all while maintaining strict SLA and OLA standards.

Noc Analyst - Glencore South Africa Melrose - Melrose

(2026-01)

• Developed efficient methods and detect network security threats using SIEM tools.
• Deployed and configured new hardware and software on the network infrastructure.
• Conduct security risk analysis and vulnerability assessments of network systems.
• Performed system maintenance, troubleshooting, and performance tuning of network systems.
• Provide support to local and remote users in resolving network and system issues.
• Monitored and maintained network security systems to ensure compliance with security policies and procedures.

Senior IT&IS Infrastructure Technician - Glencore Western Chrome Mine - Western Chrome Mine

(2022-03 - 2025-12)

• Oversee IT infrastructure operations for the Glencore WCM site, ensuring end-to-end continuity, compliance, and strategic system alignment.
• Act as the site's senior IT contact, liaising between business units, vendors, and regional HQ on infrastructure-related decisions.
• Supervise onsite technical tasks, prioritize escalations, and guide junior support personnel or third-party engineers when deployed.
• Champion adherence to IT policies, procedures, and system standards through compliance reviews and user education.
• Participate in budget forecasting for IT upgrades and contribute to site-wide improvement initiatives.

IT Infrastructure Technician - Glencore Alloys HQ - HQ

(2016-07 - 2022-03)

• Delivered technical support for over 150 internal users and several satellite sites.
• Administered Windows Server, DNS/DHCP, SCCM, Exchange, and endpoint antivirus policies.
• Maintained 99.9% uptime for Hyper-V environments and led patch management campaigns.
• Supported high-profile video conferencing systems and boardroom tech infrastructure.
• Participated in planning and execution of infrastructure upgrades and asset lifecycle management.

Ops Specialist: Support Engineer - Gold Fields HQ (Outsourced via Telkom SA) - HQ

(2012-12 - 2016-06)

• Provided infrastructure and 2nd-line support across a corporate environment.
• Supported backup environments using Backup Exec and deployed Windows Server patches.
• Configured Microsoft Exchange and participated in SCCM policy rollouts.
• Monitored network, VPN, and endpoint connectivity for optimal performance.

Intern: End-User Support - Telkom SA - SA

(2011-02 - 2012-11)

• Provided national onsite and remote technical support.
• Supported deployments and software upgrades, AD user management, and hardware installations.

Bachelor of Science - Computer Systems - Heriot-Watt University (2015)

BTec HND - Information Technology - CTI Education Group (2011)

Diploma - Information Technology - CTI Education Group (2011)

Diploma - Information Technology - London School of Business and Management (2011)