Lesetja Machaba
Call centre customer service representative
Talent
Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since February 16, 2023
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About
I am a hardworking team player, goal driver and inspired by growth. In the year I have been in the call centre industry I believe I have acquired the necessary skill to deal with customers and find better sol that will keep the customer happy and also the company image and name in a respectable state with its customers.
Experience
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- 2. Describe merchandise and explain use, operaJon, and care of merchandise to customers.
- 3. Consult with customer to determine their wants or needs.
Call Centre Agent ( Floor Support) - Randburg
- 1. Answering inbound calls
- 2. Processing orders and payments for golf reservaJons.
- 3. Handling customer complaints
- 4. Following up on customer calls
- 5. Making outbound calls
- 6. Upselling and cross-selling
Skills
Call Centre Agent
07 February 2022
- 7. Managing and updaJng customer databases
- 8. CollecJng and reporJng on customer feedback
DashBPO SA - Randburg
- Good communicaJon skills.
- Good Accuracy and aYenJon to details.
- Excellent problem analysis.
- Excellent judgement according to the situaruin.
Education
Matric (grade 2013
Matric
Grade 12
Oxford Combined College
2015- 2018
War On Leaks Learnership Programme Polokwane
