Workforce Management & RTA
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A proactive and dedicated professional with over a decade of work experience. I have extensive knowledge of workforce management, resource planning, marketing operation, Customer service operations, reporting, and information management system (MIS). Good at developing innovative ideas intended to optimize productivity, with a great track record.
WORKFORCE PLANNER/ MIS 3Sixty Health January 2023 – Current
SERVICE MANAGER Mercformance June 2021 – Dec 2022
Marketing Coordinator Virgin Mobile SA 2018 June – January 2021
Real Time Administrator, Contact Centre Virgin Mobile SA May 2015 till July 2019
Customer Care Rockstar/ Consultant, Contact centre Virgin Mobile SA September 2012 till May 2015
Damelin 2009 - 2011 Bcom Marketing and Business Management
Ilead training 2016 - 2016 Workforce Management Certificate
Makgenene High School 2004 – 2008 Matric
