Londeka Radebe
Analyst | Workforce Management
About
Results-oriented Workforce Analyst with 5 years of experience in driving workforce performance. Proven ability to analyze data, identify areas for improvement, and implement strategies that have led to numerous achievements.
Experience
Analyst | Workforce Management - Dash BPO
(2025-04)
Responsible for monitoring the contact center staffing and workload on a real-time basis to identify the need for any adjustments. Our company operates 24x7 with multiple locations around the world. The objective of this position is to optimize service and consistency of results to ensure the most efficient use of the staffing resources balanced with maximum employee retention
WFM Real Time Administrator - Merchants
(2021-06 - 2025-03)
Work closely with Operations, monitor the incoming volume in the queues, report on daily attendance, notify any deviations in real-time, and ensure compliance of the service levels goals to deliver consistent performance.
Call center agent - Merchants
(2019-04 - 2021-06)
Answering inbound calls and logging notes of what the customer wanted assistance.
Administration clerk - Pick n Pay
(2015-02 - 2018-02)
HR related duties, office work duties including petty cash, debtor’s and creditor's.
Education
Degree - Law - University of South Africa
