Floor Supervisor - Build It
(2022-06 - 2025-08)
- Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
- Evaluated work of number floor employees to improve performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provide updates and set policies.
- Ensure store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Monitored employee adherence to company guidelines regarding dress code, punctuality and workplace conduct for consistency across the team
- Boosted sales through effective merchandising strategies and attention to details
Driver - Transfreight / Urban Containers - Jacobs
(2021-02 - 2022-06)
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Reduced fuel consumption through strategic route planning and efficient driving techniques
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Kept detailed mileage and fuel reports track overall fuel costs.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Driver Vehicle Inspector - Avis (Gulf) - King Shaka Airport
(2020-02 - 2021-02)
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Key Accounts Manager - Industrial Rubber Suppliers - Berea
(2017-03 - 2020-01)
- Develop a trusting relationship with a portfolio of major clients
- Ensure the correct products are presented, placed and delivered in timely manner.
- Ensuring budget and targets are met throughout the financial year.
- Resolve any issued and problems faced by customers and deal with complains to maintain trust.
- Expanding the relationship with existing customers by continuously proposing solutions and meeting their objectives.
- Serve as a link of communication between key customers and their sales force.
- On the ground as well as the internal sales team.
- Respond to customers in a timeous manner on all requests and being punctual to their requests.
Department Manager / Trainee Sales Manager - Builders Warehouse - Nandi Drive
(2010-08 - 2016-03)
- Provide ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Improved customer satisfaction rates through attentive service, prompt issues resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Implemented cross-training initiatives for employees, increasing overall department knowledge and versatility.
- Evaluated employee performance fairly and accurately rewarding hard while developed strong relationship with suppliers, securing better deals and ensuring timely deliveries
- Conducted competitive analysis to identity market trends, informing strategic planning and decisionmaking.
- Negotiated with suppliers to secure cost effective purchasing agreements, impacting bottom line positively.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortage.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying claim when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-out
Store Manager / Key Accounts Manager - Rainbow Paints - Ballito
(2006-10 - 2009-02)
- Administered stock ordering to maintain adequate supply levels.
- Led staff training initiatives to elevate service quality.
- Facilitated site meetings to review paint specifications with clients.
- Implemented effective advertising strategies to attract new customers
- Conducted daily floor walks with staff, promoting engagement and support.
- Oversaw cash handling and banking processes for financial accuracy.
- Organized regular staff meetings to enhance communication and teamwork.
- Executed daily reporting on customer visits for strategic insights.
Sales Manager - Tile Africa - Umhlanga
(2002-03 - 2006-10)
- Coordinated advertisement execution to strengthen market presence.
- Managed stock ordering activities, ensuring timely availability of products.
- Facilitated staff training sessions focused on skill enhancement and service delivery.
- Organized weekly and monthly promotional events aimed at increasing sales.
- Conducted daily floor walks with staff identifying areas for improvement.
- Negotiated products deals with representatives ,achieving cost efficiencies
- Led team meetings to reinforce objectives and performance expectations.
- Forecasted sales through a comprehensive 52week planner for informed decision making.
Department Manager - Homeware House - Pretoria
(1995-10 - 2002-01)
- Paint tinting
- Responsible for stock ordering
- Execution of advertisement
- Staff training and development
- Holding staff meetings
- Daily floor walks with staff
- Being part of stock take
- Negotiating deals with reps
- Forecasting a 52-week planner in terms of sales
- Controlling shrink
- Responsible & casuals and merchandiser
- Planning & organizing weekly and monthly promotion
Sales Consultant - Dulux Paint & Paper
(1994-03 - 1995-10)
- Counter Sales
- Paint tinting
- Stock counts
- Cash up & banking
- Stock ordering & receiving
- Housekeeping
