Lester Michael
IT Manager | IT Infrastructure Manager
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About
Senior IT Infrastructure and Support Manager with more than 10 years of experience leading enterprise infrastructure, cloud platforms, networking, cybersecurity, automation and IT operations within a national logistics environment. Currently responsible for supporting over 3,500 users across South Africa while leading a team of IT professionals and managing 50+ virtual servers across AWS, Azure and hybrid environments. Experienced in cloud transformation, infrastructure modernization, cybersecurity, disaster recovery, operational excellence and strategic technology leadership.
Passionate about leveraging emerging technologies, including AI-powered automation and N8N workflows, to improve operational efficiency, reduce manual effort and enhance service delivery.
Experience
IT Support\Infrastructure Manager at City Logistics (2021-01 – Present)
- Lead a team of 10+ technicians supporting 3,500+ users nationwide
- Act as final escalation point for complex network, cloud, and system issues
- Manage 100+ VMs across AWS, Azure, and hybrid infrastructure
- Drive uptime and performance across multi-site environments
- Lead incident response and root cause analysis to reduce recurring issues
- Align IT operations with business needs across departments
- Mentor and upskill staff, improving service delivery and accountability
IT Administrator at City Logistics (2016-12 – 2020-12)
- Maintained enterprise systems with 99.9% uptime
- Improved issue resolution time by 25% through process optimisation
- Implemented security controls, backups, and disaster recovery solutions
- Deployed and supported infrastructure across multiple sites
- Provided hands-on support while mentoring junior technicians
IT Administrator at SpilTech CC (2015-12 – 2016-12)
- Installed and configured network, server, and end-user environments
- Monitored and resolved system and network issues under tight deadlines
- Implemented backups, firewalls, and access controls to improve security
- Assisted with system upgrades and introduced new technologies
- Created internal documentation and user training material
Education
ND in Information Technology – Durban University of Technology (2009 – 2012)
