Letlhogonolo Badukanye

A dedicated and results-driven Information and Communication Technology (ICT) professional with strong experience in technical support, hardware and software maintenance, and network troubleshooting. Highly adaptable and proactive with excellent problem-solving and communication skills. Passionate about delivering efficient IT solutions and supporting digital transformation in the public and private sectors

ICT Technician Intern - Department of Economic Development and Tourism (Kimberley) - Kimberley

(2023-06 - 2025-05)

• Assisted users with hardware and software troubleshooting.
• Installed and configured operating systems and software applications.
• Provided technical support for desktops, laptops, printers, and peripherals.
• Assisted with network connectivity troubleshooting.
• Maintained IT inventory and equipment records.
• Logged and resolved support tickets within agreed timelines.
• Performed routine maintenance and system updates.

ICT Technician Intern - Kathabo Technology - Bothithong Village

(2021-03 - 2022-02)

• Delivered technical support and troubleshooting for staff.
• Diagnosed, repaired, and maintained hardware and software systems.
• Installed and configured computer hardware and operating systems.

Advanced Diploma - Information and Communication Technology (ICT) - Sol Plaatje University (2020 - 2021)

Diploma - Information and Communication Technology (ICT) - Sol Plaatje University (2017 - 2019)

National Senior Certificate - Matric - Galaletsang Science High School (2015 - 2015)