Nokwanda Gugu

To utilize my technical skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment.

ICT Technician - Sebokeng Hospital - Sebokeng

(2019-08 - 2024-08)

• Assist and provide support on WAN/LAN and other technology as requested.
• Install and upgrade software, install hardware.
• implement file backups and configure system and applications.
• monitoring network servers and providing internet and internet user support.
• System installation backup, maintenance and problem solving.
• Assist in coordinating special projects including network related.
• Take ownership of user problems and follow up the status of problem on behalf of the user.
• Logging calls on Track-it system if and when help desk operator is not available.
• Provide technical support of all transversal applications.
• Perform quality checks and escalate calls.
• Participate in all IT projects.

Invigilator - Department of Education

(2025-05 - 2026-06)

• Supervise exam/test environment
• Check student ID and seating arrangements
• Distribute and collect exam materials
• Monitor students during the exam
• Report any irregularities or misconduct
• Ensure exam rules are followed
• Handle emergencies or issues that arise

Diploma in Information Technology - Information Technology - Richfield Graduate Institute of Technology (2015 - 2017)

Technical Support - PC Engineering - Richfield Graduate Institute of Technology (2014 - 2014)