Letu Haya

Perform all contribution related activities which include the complete contribution processing cycle of all contribution, all contribution related enquiries and complaints.

Contributions Administrator - salt employee benefits

(2022-02)

Perform all contribution related activities which include the complete contribution processing cycle of all contribution, all contribution related enquiries and complaints.

• Pull out Section 13A and compare payments, Schedule received, and Late Payments.
• Requesting information from Employers, and responding to enquiries and provide assistance to Client Services.
• Attach all email correspondence to Member's records.
• Record appropriate member notes on Members' Everest record.
• Attend to all emails and telephonic enquiries both internal and external.
• Assist Client Services, Call Center, Claims teams, employers and external Service.
• Follow through and provide client with on-going feedback until enquiry is resolved.
• Accept accountability and take responsibility for any work done or allocated.
• Action any other responsibilities allocated by the manager.
• Support a positive and responsive climate for client enquiry resolution.
• Load New Members record on Everest and ask Supervisor to approve.
• Pull reconciliation and do splits payment on underpaid months.

Claims Administrator (On Contract) - salt employee benefits

(2021-01 - 2022-02)

• Apply for Tax Directives.
• Calculate the benefit.
• Preparing payment Requisition.
• Capturing of banking details and validating with the bank.
• Make sure all claims related activities i.e complaints, enqueries are in accordance with with the rules of policies of the Fund, legislation procedures.
• Meet production standards in terms of quality.
• Ensure email communication, whether internal and external are dealt with professionally and within the service level agreement.
• Provide clients with ongoing feedback until enquiry is resolved.
• All escalated enquiries are resolved within 24 hours.

Administrative Manager - Mesure Facilities and Management

(2016-02 - 2020-08)

• Prepare payment requisitions. Load creditors, salaries payments on FNB and attach banking payment advice.
• Check banking details against supplier invoices.
• To obtain tax invoices for any pro-forma invoices from suppliers.
• Top up credit and petrol cards (manage usage of petrol cards and obtain slips) load new suppliers on pastel.
• Cash cheques for petty cash and capture the vouchers on excel.
• Ensure that all invoices are received for petty cash.
• Draft and send acknowledgement of debt for staff loans.
• Prepare and manage any withdrawals to liberty.
• Co-ordinate any other group fund queries and prepare group fund monthly schedules.
• Complete ui19 forms and liaise with Department of Labour to arrange UIF Claims pay.
• Administering employee's leave, overtime and general reporting on ESS system: distribute internal memo to staff.
• Attend meetings as requested and manage the employment equity meetings and file.
• Filing and monitor the HR email address: distribute the HR emails to the relevant internal manager.
• File all employee related information in the personnel files as well as on the server and administer all staff queries.
• Manage the Bonitas medical aid fund with regards to new members, removal of members and changes to beneficiaries.
• Administrator ESS system(employees self-service) system – approve change of personal details, load new employees on the system, print reports for leave, overtime, claims reports and liaise with managers.
• Manage employment equity meetings and file.

Records Administrator - National Treasury

(2011-03 - 2015-09)

• Assist with typing, data entry and answering incoming calls as required.
• Participate in internal training and other learning opportunities to expand knowledge of company and position.
• Follow confidentially regulations to maintain privacy. sorting of documents and capture them accurately. code and file hard copies.
• Formulate records retention and disposal schedule as guide to all disposition action on records.
• Perform administrative tasks like taking minutes and collecting temporary staff stats and send report to the records manager.

project administrator - special investigating unit

(2010-06 - 2011-02)

• Compile daily field report, detailing all key activities and outlining project progress from investigators.
• Order stationery. manage staff attendance register. filing.
• Assist investigators with background investigation. assist in analysis reports.
• Capturing, receiving and record incoming and outgoing correspondence and to ensure proper record keeping for the unit.

data capturer - alexander forbes

(2007-09 - 2008-05)

• Capturing of claims, collection, completion and returning of batches within stipulated times. achieving daily target on claims capture.

Grade 12 - Qaqamba Senior Secondary School

LLB - Law - UNISA