Siphosethu Kika

Ensure dispatching of specimens of processing in accordance with standard operating procedures and monitor progress and filling of reports, including handling queries and report delivery, in line with prescribed turnaround time Perform hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures Handles and refers administration queries and customer complaints to ensure timely resolution of queries and responses to complains

ADMINISTRATOR - Mediclinic international George - South Africa

(2020-03 - 2020-11)

• Ensure dispatching of specimens of processing in accordance with standard operating procedures and monitor progress and filling of reports, including handling queries and report delivery, in line with prescribed turnaround time
• Perform hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures
• Handles and refers administration queries and customer complaints to ensure timely resolution of queries and responses to complains
• Responsible to track progress of sample delivery by a query to ensure that specimen is received by the designated laboratory, processed and results return timelessly and in compliance with set of standard operating procedures
• Management of reception area and give relevant information and direct clients to relevant department while offering excellent customer service

ADMINISTRATOR - Inkcubeko youth and science Centre George - South Africa

(2019-06 - 2019-11)

• Maintain files and records so they remain updated and easily accessible
• Answering the phone to take messages or direct calls to appropriate colleagues
• Utilize office appliances such as photo copier, printers etc. And computer for word processing, spreadsheet creation
• Undertake basic bookkeeping tasks and issues invoice, and log expenses
• Take minutes of meeting dictations
• Assists in office management and organization procedures
• Monitor stocks of office supplier (paper clips, stationary etc.)
• Assist in making travel arrangements and booking venues for conferences and events
• Perform other office duties a assigned

National Senior Certificate - Grade 12 - Thembalethu Secondary School (2015)

N4 in management assistant - Dept: High Education Training (2017)

NQF 3 Business administration services - Sigma Academy (2020)