Liam Niemandt

Daily supervision of South West Technical Team Weekly Engineer meeting KPI's

Technical Lead/Supervisor at Ricoh UK (2025-11 – 2026-05)

• Daily supervision of South West Technical Team
• Weekly Engineer meeting
• KPI's
• Attending to escalation call outs
• Training of team members
• Installation, Repairs, Maintenance on all photocopiers (MFP) and printer devices, handling of all software related calls
• Connecting MFP to Networks for Scanning, Printing, Faxing, Document Archiving
• Ensuring customer satisfaction is always upheld
• Installation of Networks

Field Engineer at Ricoh UK (2023-05 – 2025-11)

• Installation, Repairs, Maintenance on all photocopiers (MFP) and printer devices, handling of all software related calls
• Connecting MFP to Networks for Scanning, Printing, Faxing, Document Archiving
• Ensuring customer satisfaction is always upheld
• Installation of Networks

Technical at BANDAI NAMCO UK (2021-08 – 2023-05)

Working with on site video games ensuring the software and technical functions are maintained and running on a day to day basis. Ensure all sites are maintained to a high standard with minimal downtime relating to software and technical problems. Respond to call outs within a set time period.

Maintain productive relations with the platform owners. Ensure clients understand the process to the best of their ability to ensure effective running of devices. Visit sites on a daily basis for check over of equipment along with hands on maintenance of equipment and surveillance of cash taken.

Cash up on a weekly basis at individual sites. All ordering of spare parts for devices. Programming of devices and training staff members.

Workshop Supervisor at Itec South Africa (2017-06 – 2021-07)

Managing of workshop on all aspects of Sales, Refurbishment and servicing of 2nd hand units, IT support for software related calls (remote support), stock control of all devices related to the workshop. Monitoring technicians on the refurbishment of machines, training where necessary. Management duties related to the workshop.

Monthly sales reports, GP reports, costing and top client reporting. Assuming responsibility for the management of deliveries. IT support for equipment software along with Office 365 queries. Interaction with senior representatives of clients.

Ensure department targets are achieved month to month. Communication with suppliers to ensure effective and on time deliveries of parts etc., are met. Safety representative for workshop. Communication with customers from start of projects to hand over and after sales follow ups.

Ensuring that all projects are within budget and delivered within the specific time frames. Enhancement of a team approach. Training of workshop staff on software and hardware of devices. Ensure all purchase orders raised are accounted for against correct projects and closed on completion.

Service Supervisor (Promoted to Workshop Supervisor) at Itec South Africa

• Installation, Repairs, Maintenance on all photocopiers (MFP) and printer devices
• Handling of all software related calls
• Connecting MFP to Networks for Scanning, Printing, Faxing
• Document Archiving, Installation of Networks
• Ensuring customer satisfaction is always upheld

Senior Technician / IT Technician at Minolta Witbank (2010-04 – 2017-05)

• Installation, Repairs, Maintenance on all photocopiers (MFP) and printer devices, handling of all software related calls
• Connecting MFP to Networks for Scanning, Printing, Faxing, Document Archiving
• Ensuring customer satisfaction is always upheld
• Installation of Networks

Senior Technician at Mpumalanga Copiers (KYOCERA) (2004-03 – 2010-03)

• Installation, Repairs, Maintenance on all photocopiers (MFP) and printer devices
• Handling of all software related calls
• Connecting MFP to Networks for Scanning, Printing, Faxing, Document Archiving
• Handling of all major accounts (corporate clients)
• Ensuring customer satisfaction is always upheld
• Assisting junior technicians on break-down calls and installations
• Installation, maintenance and repairs of color photocopiers (MFP's) and Printers with all related software
• Installation of Networks
• Placed in top 20 of Kyocera service trophy 3 years in a row

Senior Technician at SHARP (Selco Business Systems) (2001-06 – 2004-03)

• Installation of Alcatel PABX systems
• Fault finding and maintenance on above systems
• Training of customers on correct usage of Alcatel PABX systems
• Repairs and maintenance on all Sharp photocopy and fax machines
• Installation of all Sharp photocopy and fax machines
• Telephone Management Systems – e.g. Hard and Soft design And TMS 2000
• Regular customer courtesy visits – preventative maintenance

Standard 9 – Steelcrest - High School

Standard 10 in N1, N2, N3, N4 - Math's, Science, Electro Technology & Industrial Electronics – Middelburg Technical College

A+ & N+ – Damelin