Liana Wanza

I leverage strong communication, interpersonal and team leadership skills to effectively resolve problems and provide superior customer service. I am comfortable working in fast-paced, target-driven environments as part of a team or individually. I have the ability to take initiative and manage time effectively.

I have excellent telephone etiquette and my diverse set of skills also covers negotiation, planning and organising. I consider myself a dedicated, accurate and highly motivated individual, who always strives to learn more and to deliver more than expected. I am known for building strong working relationships and I am committed to being a confident and respected member in my environment.

Reservationist Clerk, Sales Assistant and Administration Manager at More Corp (Global Golf) (2022-11 – Present)

• Telephonic reservations
• Correspondence via email
• Client service
• Team working
• Cash ups
• Booking arrangements
• Upselling via email and telephone and face to face
• Selling of golf equipment, clothes, shoes balls, accessories. Following up on outstanding orders
• Checking of stock and stock take/ counts
• Filing of monthly cash-ups and assisting manager with all administrative duties
• Set up staff rosters monthly
• Bringing stock into system
• Transferring stock to other branches
• Book couriers for stock transfers
• Basic switchboard 10 lines
• Invoicing
• Filing of paperwork
• Debtor payments
• End of day reconciliation of items used and rented
• Planning and organizing daily and weekly tasks to complete as required
• Stock capturing (GRV) on Intouch system

Reservationist Clerk at Boschenmeer Golf Estate (2017-10 – 2022-11)

• Telephonically reservations
• Correspondence via email
• Client service
• Team working
• Cash ups
• Booking arrangements
• Upselling via email and telephone and face to face
• Basic switchboard
• Invoicing
• Filing of paperwork
• Debtor payments
• End of day reconciliation of items used and rented
• Planning and organizing daily and weekly tasks to complete as required

Waitress at Warwick Wine Estate (2010-06 – 2013)

• Taking reservation bookings and messages
• Quality control
• Client service
• Team working
• Cash ups
• Serving wine food and beverages

Certificate in Marketing Management N4 to N6 – Boland College (2014 – 2016)

Grade 12 National Senior Certificate – Paarl Gymnasium High School, Paarl (2008)