Lilitha Magocoba

Experienced and customer-focused hospitality professional with 8+ years of experience in restaurant and pub environments, including Italian dining and high-volume service. Skilled in providing attentive table service, managing multiple tables and reservations, processing POS transactions, handling cash and coordinating effectively with kitchen and bar teams. Known for maintaining accuracy and professionalism in busy service environments while creating a welcoming guest experience.

Experienced in mobile ordering, suggestive selling, food safety, hygiene compliance and allergen awareness, with additional wine knowledge through a Sommelier Certificate from Nederburg Wines. Adaptable, reliable and comfortable working as part of a fast-paced front-of-house team across customer service, food and beverage service and restaurant operations.

Waitress at WILDERER (2023-01 – 2026-12)

Italian Pizzeria & Bistro | Fast-paced restaurant environment

• Deliver attentive and professional table service while managing multiple tables during busy service periods.
• Accurately take and process customer orders using POS and mobile ordering systems.
• Manage reservation lists and assist with the smooth flow of guests throughout the restaurant.
• Apply suggestive selling techniques and provide customers with informed menu recommendations.
• Process payments and handle cash accurately.
• Coordinate closely with kitchen and bar teams to ensure orders and beverages are delivered promptly and correctly.
• Follow food safety, hygiene and allergen-awareness procedures.
• Maintain clean, organised and presentable dining areas throughout service.
• Respond professionally to customer requests and assist in resolving service-related issues.

Waitress at SLUG & LETTUCE (2021-01 – 2022-12)

Irish-Inspired Sports Pub

• Welcomed and served guests in a busy sports-pub environment.
• Managed the guest waitlist and assisted with seating during busy periods.
• Communicated customer requests and special requirements clearly to the kitchen team.
• Worked closely with the bar team to ensure prompt and efficient beverage service.
• Maintained a positive and professional guest experience during high-volume service.
• Collaborated with front-of-house and back-of-house colleagues to keep service running smoothly.

Waitress at PANAROTTIS (2016-01 – 2018-12)

Italian Pizzeria

• Welcomed and escorted guests to their tables, providing menu guidance and explaining daily specials.
• Took food and beverage orders accurately and ensured prompt, professional service.
• Processed customer payments using the POS system and maintained accurate billing records.
• Managed a high volume of reservation enquiries using OpenTable.
• Coordinated with kitchen and bar teams to ensure timely and accurate delivery of orders.
• Maintained smooth guest flow during busy service periods.
• Set, cleared and reset tables while maintaining clean and organised dining areas.
• Replenished supplies and sanitised service surfaces in accordance with hygiene standards.
• Demonstrated patience, active listening and clear communication when assisting guests.

– New Orleans Secondary School (2010-01 – 2012-12)