Lilly Mahlane

am a dedicated customer orientated individual with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Responsible, dedicated and passionate about delivering outstanding quality result.

I have more than a decade of experience in client service and still feel motivated in imparting my skills with such credible organization. I can navigate high-stress situations and achieve goals on time and under budget.

Name and company: First stuffing solution (FISS)

PosiCustomertion: service

Duration: February 2005 till september 2009

Reason for leaving: End of contract

Name of company: Tshikes Training

Position: Administrator

Duration: October 2009 till may 2010

Reason for leaving: End of contract

Name of company: Unilever

Position: Promoting product

Duration: Saturday and Sunday (January 2010 till

November 2010)

Name of company: Cook4life

Position: Call center operator (2010-2011)

Duties – Customer relation

-Debt collecting

-Handling queries

Position: (Promoted) Admin clerk (2012-2013)

Duties-Filing clerk

• Handling faxes (Cancellation & Payment)

-Filing of checklist

-Scanning application and sending to branches

Position: (Promoted) Debtors clerk (Finance)

Duties -Loading of payment into client’s account

• Cancellation of client account

-Transffering of payment from client account to

Another client accounts

-Transferring money from client account to

Another company.

Duration: 2010 December till August 2O18

EDUCATION

Last School Attended: Fet College

Highest Qualification: N4 Business Management

Year:2004

QUALIFICATION

Name Of Institution: Spoornet Matlhari

Qualifications: Computer Literacy

Courses Passed: Introduction To Windows

: Basic Typing

: Microsoft Word

: Microsoft Excel

: Microsoft PowerPoint

YEAR: 2007

QUALIFICATION

Name of institution: Cornerstone

Inbound Call Center Training

: Telephone Etiquette

: Communication Skills

: Interview Techniques

: Inbound Call Management

: Basic and Advance Customer Service

Year: 2008

QUALIFICATION

Name of institution: Computer Training

Courses Passed: Intro to MS Window

: Microsoft Word

: Outlook Express

: Outlook Explorer

: Desktop Navigation

QUALIFICATION

Name of institution: Outbound call canter training

: Sales Training

: Cross Selling and Up selling

: Debt Collecting

: Negotiation & Assertiveness Skills

: Questioning and Listening Skills

Year:2008

AWARD CERTIFICATE

Name of institution: Kwelanga training

Course passed: Quality Customer Service

Year: 2012