Linkie Mongwe
Control Room Operator
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About
Monitored live surveillance feeds, alarm systems, and tracking data to ensure site and fleet security. Coordinated real-line emergency responses and dispatched field units via radio and telephonic networks. Maintained highly detailed incident logs and produced daily operational reports for management.
Experience
Control Room Operator - Maya Security
(2026-09 - 2026-10)
- Monitored live surveillance feeds, alarm systems, and tracking data to ensure site and fleet security.
- Coordinated real-line emergency responses and dispatched field units via radio and telephonic networks.
- Maintained highly detailed incident logs and produced daily operational reports for management.
Teacher's Assistant - Department of Education
(2021-11 - 2022-08)
- Provided critical administrative support to teaching staff, managing classroom materials and digital records.
- Supervised learner activities, ensuring strict compliance with safety regulations and school codes of conduct.
- Assisted with database data entry, communications, and coordinating daily school schedules.
IT Intern - Department of Education (GCRA)
(2017-02 - 2018-01)
- Provided first-line desktop support to internal users, troubleshooting operating systems and core software.
- Handled hardware upgrades, system formatting, antivirus installations, and basic network cabling.
- Managed the IT asset register and assisted in auditing computing equipment across departments.
Field Service Engineer - Gijima Holdings
(2016-08 - 2016-11)
- Deployed and maintained IT hardware, peripherals, and network components at various corporate client sites.
- Resolved technical support escalations, ensuring minimal downtime and strict adherence to client SLAs.
- Documented service tickets, system configurations, and resolved incident logs accurately.
IT Intern - Department of Education (GCRA)
(2015-08 - 2016-07)
- Provided first-line desktop support to internal users, troubleshooting operating systems and core software.
- Handled hardware upgrades, system formatting, antivirus installations, and basic network cabling.
- Managed the IT asset register and assisted in auditing computing equipment across departments.
Education
Grade 12 - Magulasavi High School (2008)
Level 4 - Technical Support A+ and N+ - EOH(Sita) (2015)
Level 4 - Information Technology and Computer Sciences - Mopani South East FET (2009 - 2011)
Grade B Security - Tough Enough Security (2024)
