Senior Acquisitions Manager - Pivotal Designs - Durban
(2022-12)
At my time with Pivotal I created a statistic graft, increased sales and revenue. I built a strong relationship with property Management Companies and trustees.
- Manage day to day task and team for the acquisitions team
- Distribute leads equally to teams
- Assist by closing complex sales
- Liase timeously with the infrastructure team
- Do site visits with CEO and infrastructure team, to pass projects for sale with the ISP or FNO
- Communicate with Chairpersons and body corporates on issues that they have pertaining to the fibre build
- Approve incentives and money that may be given to employees or chairpersons for the up lifting of their complexes
- Money that exceeds 50k will be approved by the CEO
- Weekly meetings with employees on pipelines and executions
Internal Field Consultant - Zoom Fibre - Durban
(2022-08)
- Oversea sales for the KZN region. Executing sales and marketing activities and activations
- Create and implement a sales and marketing plan that devises how to grow the business across the region taking into account regional partnerships and third-party support
- Set up meetings and meet with homeowner's associations, body corporates and managing agents and gain access to the MDUs
- Weekly reporting and presentations on presales and acquisitions
Business 2 business consultant - Cell C - Durban
(2018-09)
- Provide assistance to our business clients
- Provide technical assistance
- Assist up refund and credits
- Privledge of giving discretionary airtime or data limited to a certain amount with an approval from head
- Assist with upgrade and new business sales
- Process change and update
- Assist with billing issues
- After hour support and at times on weekend
- Key account consultant for certain accounts
Advanced Technical first line support - Cell C - Durban
(2010-01)
- Updating technical challenge page
- Second in charge when line managers are not around
- Responsible for all new technical support training
- Dealing with walk in customer complaint and assisting them with any technical problem
- Advanced troubleshooting, SMTP SERVER SETUP APN setup
- Responsible for providing system access licensing to new support consultants
- Dealing with Ceo escalations and other departmental escalations
- Assist with network complaints and liase with colleagues in planning and optimization dep
- Work hand in hand with service desk for them to provide certain support when needed and for us to provide them with support as well
Advanced Data & Technical Analyst - Cell C
(2009-05)
- Fibre support
- Cell C black Tv support specialist
Field worker supervisor - Stats SA - Durban
(2022-03 - 2022-05)
- Create and implement a safe working environment were field workers can go out to any area and conduct census with community
- Oversea work performance and meet with employees who have not met the target that is set out by Stats
- Do a surprise drive for field consultants and accompany them to their respective houses
- Listen and observe how they conduct theirselves and if they are doing their work correct
- Setup weekly meeting to discuss things that may affect them and try and implement a plan to allow for them to work smoothly
- Sign off timesheets for salaries to get paid
Fibre Support Supervisor - Cell C - Durban
(2015-05 - 2017-08)
- Provide first line support for all Fibre customers
- Provide assistance with SMTP server
- Assist with providing customers with dynamic IP CPE and ONT setup via Lan connection
- Add and remove IP address
- Assist with speed reduction issues, Router setup
- Oversee the fibre Support department, select random live call to see if quality levels service meets the needs of customers and Cell C
- Conduct 1 on 1 meeting with all fibre consultants
- Provide insight on what is expected from the company and how we will move going forward
- Monthly meeting with management and present to them plans on how we can increase service level agreement and also advise if we need any new staff
Customer Care - Cell C
(2008-06 - 2009-05)
Call Centre Agent - Mr. Price
(2007-07 - 2008-06)
