Liroy Kevin

Energetic and adaptable professional with experience in sales operations, customer service, and administrative support. Skilled in CRM systems, lead generation, and workflow optimization. Demonstrates excellent communication and teamwork abilities, contributing to improved client satisfaction and operational efficiency.

Customer Service Representative at Global Grade Supply (2025-09 – Present)

• Provided administrative support by managing customer inquiries, orders, and product information.
• Oversaw inventory accuracy, stock levels, and product displays to optimise operational performance.
• Processed sales transactions and contributed to daily reporting and reconciliation.
• Maintained organised filing systems and coordinated internal administrative workflows.
• Built and maintained strong client relationships, ensuring repeat business.

Customer Service Representative at Everen Solutions (2025-02 – 2025-07)

• Consulted with clients to understand their needs and recommend suitable products and services.
• Conducted inbound and outbound calls to generate leads and drive conversions.
• Utilised CRM tools to manage leads, track communication, and report performance.
• Consistently achieved and exceeded monthly sales targets.

Virtual Inbound and Outbound Sales Representative at Prime Edge (2024-05 – 2024-12)

• Prospected and qualified leads through cold calling and digital outreach.
• Managed CRM databases and tracked progress for accurate forecasting.
• Collaborated with senior teams to refine sales strategies and improve conversion rates.
• Delivered detailed reports to enhance team performance and client satisfaction.

High School Diploma – Jules High School (2024-12)