Lisa Matomela

I'm a seasoned Risk & Fraud Compliance Officer with 9 years in risk and fraud and 6 years in technical support. I protect assets and reduce losses through strong KYC/AML, chargeback prevention, and targeted risk controls, while leading teams to improve processes, cut costs, and deliver reliable client onboarding and support

Risk & Fraud Payments Specialist at PlayTsogo (2026-01 – 2026-07)

• Reviewed gameplay across Casino and Sports for South African markets, performing full account reviews.
• Processed withdrawals and handled payment operations end-to-end.
• Conducted sanctions and PEP checks to ensure compliance.

RISK & FRAUD ANALYST at Dream Team Gaming (2025-05 – 2025-11)

• Monitoring player activity to detect fraud, including bonus abuse, chargebacks, and account takeovers
• Conducting investigations into suspicious behavior and maintaining accurate case records
• Assessing player risk, verifying KYC data, and resolving disputes
• Ensuring compliance with regulatory standards (e.g., UKGC, MGA)

RISK & FRAUD PAYMENT ANALYST at MoonSpin (2023-07 – 2025-02)

• Monitored and investigated fraud across accounts, transactions, and betting patterns
• Conducted risk assessments and implemented strategies to mitigate financial risks
• Collaborated with teams to resolve issues, prevent chargebacks, and protect customers.

TECHNICAL COMPLIANCE at Spot Money SA (2019-10 – 2022-09)

• Assessed client data for policy compliance and completed KYC verification
• Investigated inquiries, analyzed financial activity, and flagged anomalies
• Supported AML plan implementation and reported suspicious activity

Risk & Fraud Support Agent at Digital Outsources Services (2018-01 – 2019-12)

• Investigated fraud and betting issues; analysed patterns and transactions
• Assessed risks, implemented mitigation strategies, and kept chargebacks under 1%
• Managed disputes and client communications on KYC, risk, and withdrawals

Customer services representative at Digital Outsources Services (2016-07 – 2017-11)

• Handled sports settlement queries, account verification, and withdrawal payment updates via Zendesk.
• Managed live chats, calls, and escalations for pending withdrawals, delayed transactions, and customer disputes.
• Provided technical support including password resets, account access issues, and transaction troubleshooting.
• Delivered customer service excellence across international markets, ensuring compliance with UKGC and Malta regulations.

Customer Services Representative at Iinet Merchants (2014-12 – 2016-05)

• Troubleshot connection issues and assisted customers with modem setup and configuration.
• Booked modem repairs and technician calls to resolve complex technical problems.
• Set up VoIP and email services for clients, ensuring smooth onboarding and functionality.
• Assisted with billing queries, providing accurate updates and resolving customer concerns.

Floor Walker (Volunteer Role – Digital Outsource Services) at Digital Outsources Services (2014-12 – 2016-05)

• Supported frontline agents with escalated queries and process guidance during live operations.
• Assisted in resolving complex customer issues, ensuring smooth workflow and reduced handling times.
• Acted as a point of contact between agents and management, improving communication and service delivery.
• Shared best practices and mentored new staff to strengthen team performance.

Horticulture & Landscape Technology – Cape Peninsular University of Technology (2011-01 – 2012-12)

Human Resource Management – Cape Peninsular University of Technology (2018-01 – 2020-12)

Grade 12 Matric – Trafalgar High School CPT (2010-01 – 2010-12)