Liyandre Linde

Experienced and detail-oriented professional with a strong background in customer service, administrative support, and client relations. Skilled in communication, problem-solving, and handling customer queries across telecoms, insurance, finance, and automotive sectors.

Customer Service Advisor - Capita

(2016-02 - 2017-07)

• Troubleshot phone and network issues including signal and data problems
• Resolved billing queries and payment concerns
• Guided customers through account updates and technical fixes
• Delivered high-quality customer service

Customer Service Advisor - EXL

(2017-07 - 2018-09)

• Supported UK customers with motor insurance policy updates
• Updated driver and vehicle details
• Assisted with optional extras such as roadside assistance
• Ensured accurate policy updates and communication

Senior Customer Service Advisor - Sigma

(2019-10 - 2021-02)

• Assisted UK clients with managing credit card payments
• Set up payment arrangements based on financial situations
• Processed payments accurately
• Provided supportive customer service

Customer Relations Manager - TTEC

(2022-01 - 2024-12)

• Worked on behalf of Volkswagen in the complaints department
• Handled customer concerns related to vehicle issues
• Coordinated with internal teams to resolve issues
• Maintained customer satisfaction and brand standards

Self-Employed - Self-Employed

(2025-01)

• Managed independent income-generating activities
• Handled client communication and administration
• Maintained records and tracked transactions

Grade 12 - Groenvlei High School