Lizelle Rowls
Diploma In Tourism Management
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About
Driven Professional with a diverse background in reception and marking roles. Adept at multitasking and delivering exceptional customer service. Eager to leverage skill in a new challenge within the dynamic field of the tourism industry.
I know how the tourism industry is organised and developed, and how tourism influences society locally, regionally and globally. I am biracial, multicultural and multilingual. This is a very important trait in the aim to achieve diversity and inclusion of various cultural and ethnic backgrounds.
I am a team player, exceptional at delegating and achieving maximum efficiency. I prize myself in my ability to work well under pressure and to adapt to the changing working environment. Although I may not have much experience, however my passion for the field, my drive to selfimprovement and organizational improvement enables me to deliver exceptional quality service to my employers and to the clients.
Experience
Customer Revenue officer intern at COJ (2025-03 – Present)
- Accounts enquiries
- Apply for special cases
- Credit control arrangements
- Customer education on understanding statements
- Full and final settlement of accounts
- Lodge a customer query
- Lodge a credit control query
- Meter investigation requests
- Obtain information on accounts
- Reconnection request of services after cut-off
- Refund request
- Remissions on accounts for senior citizens
- Termination of services by owners
- New connections electricity, water and sewer
Receptionist at Bongekile Dlamini
Marking Assistant at Midred Jacobs
Education
Diploma in Tourism Management – Nelson Mandela University (2020-02 – 2023-11)
