Odwa Makoa
Advanced Diploma in Tourism Management
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About
Provide exceptional customer service by handling queries from customers seeking loans. Check customer balances and ensure accurate financial information. Generate quotes for early loan payoff and assist customers with repayment options.
Experience
Financial Loan Agent at Huntswood (2025-09 – Present)
- Provide exceptional customer service by handling queries from customers seeking loans.
- Check customer balances and ensure accurate financial information.
- Generate quotes for early loan payoff and assist customers with repayment options.
- Maintain compliance with financial regulations and company policies
Retention Agent at Broadband (Sky UK Customers) - Concentrix (2024-01 – 2024-06)
- Retained existing Sky broadband customers by addressing concerns and offering tailored solutions to prevent Churn.
- Successfully upsold and cross-sold Sky products, including Sky Glass TV and mobile services.
- Provided exceptional customer service, resolving queries and troubleshooting technical related to broadband.
Iziko Planetarium and Digital Dome Intern at Iziko Museum of South Africa (2024-07 – 2024-12)
- Visitor Engagement and Education
- Technical Operations
- Administrative Tasks
Education
Advanced Diploma in Tourism Management in Tourism Management – Cape Peninsula University of Technology (2025)
Diploma in Tourism Management in Tourism Management – Cape Peninsula University of Technology (2022 – 2024)
Matriculant – Sanctor High School (2017 – 2021)
