Lizzy Komane

Detail-oriented and reliable Data Capturing and Administration professional with practical experience capturing, updating, verifying, indexing, scanning and maintaining high volumes of records and information. Experienced in checking documentation for completeness and accuracy, maintaining organised digital and physical records, updating customer information on CRM systems, and meeting daily, weekly and monthly performance targets. Strong attention to detail, confidentiality, consistency and deadline management, with the ability to work independently and effectively in fast-paced environments.

Proficient in Microsoft Office, Excel, Google Workspace, records management systems and CRM systems. Holds a National Diploma in Information Technology (NQF Level 6).

INDEXER – DIGITISATION at Department of Home Affairs/Faranani IT Services (2024-06 – Present)

• Accurately captured and indexed records in accordance with required quality standards and deadlines.
• Reviewed records and information for accuracy, completeness and correct indexing before processing.
• Logged, scanned and securely stored records and documents while maintaining organised digital records.
• Maintained accurate filing and indexing systems to support quick and efficient information retrieval.
• Traced and retrieved records and files efficiently when required.
• Received, recorded and distributed incoming and outgoing documents.
• Maintained confidentiality and security of official records and information.
• Performed accurate record keeping and supported administrative reporting.
• Worked independently under pressure while maintaining consistency, accuracy and attention to detail.

CIVIC SERVICE CLERK – ADMINISTRATION at Department of Home Affairs (2023-04 – 2024-03)

• Captured and updated client information accurately on the National Population Register (NPR) system.
• Verified client information and checked supporting documentation for completeness and compliance with requirements.
• Performed quality checks on applications before submission for approval.
• Captured biometric information, including fingerprints, photographs and signatures, accurately.
• Managed, filed, indexed and archived civic service records and documents.
• Maintained accurate records while working within required procedures and deadlines.
• Performed general administration including filing, scanning, photocopying, record keeping and correspondence management.
• Responded to client enquiries and clarified information or application requirements when needed.
• Maintained confidentiality and security of sensitive personal information.

CALL CENTRE ADMINISTRATOR at Sanlam (Kganya Insurance Administrators) (2019-09 – 2020-08)

• Captured and updated customer information accurately on CRM systems.
• Maintained accurate customer records and information.
• Followed up on customer queries and ensured matters were resolved within required timeframes.
• Worked towards daily, weekly and monthly performance targets.
• Provided administrative support to maintain effective service delivery.
• Handled inbound and outbound client calls and communicated professionally with customers.

CALL CENTRE CONSULTANT / ADMINISTRATOR at Brooklyn City College (2019-09 – 2020-08)

• Captured and updated customer and student information accurately on the system.
• Verified student documentation and ensured records were complete.
• Processed applications, registrations and enrolment records.
• Maintained accurate records of customer interactions and outstanding queries.
• Provided administrative and customer service support in a busy environment.

National Diploma in Information Technology in Information Technology – Damelin College (2014)

Grade 12 / Matric Certificate – Rantailane Secondary School (2010)