Mmathapelo Hlongwane

Detail-oriented administrative and information management professional with experience in records digitisation, document management, data capturing, recruitment administration and customer service. Previously worked at the Department of Home Affairs, where responsibilities included digitising over 500 documents daily while maintaining accuracy and confidentiality. Holds a Higher Certificate in Archives and Records Management and is currently pursuing a Bachelor of Arts in Information Science through the University of South Africa (UNISA).

Also possesses qualifications in Information Technology and Wholesale and Retail Generic Management. Proficient in Microsoft Office, document organisation, records administration and customer relations. A reliable, organised and adaptable individual with strong communication, problem-solving and administrative skills, seeking an opportunity to contribute to an organisation's operational efficiency.

Digitisation at DEPARTMENT OF HOME AFFAIRS (DHA) (2024-02 – 2026-03)

• Digitised and processed over 500 documents daily while maintaining accuracy and confidentiality.
• Prepared documents for scanning and electronic storage.
• Captured, organised and maintained information accurately.
• Assisted with the digitisation and organisation of records and documents.
• Maintained accessible and well-organised digital records.
• Supported records and information management processes.
• Applied attention to detail when handling sensitive documentation.

Sales Assistant at SENQU (2023-10 – 2024-01)

• Provided professional and friendly customer service.
• Responded to customer enquiries and assisted with service requirements.
• Communicated with customers professionally in person, telephonically and electronically.
• Assisted customers with queries and general product information.
• Maintained a customer-focused approach when addressing customer needs.
• Followed company procedures and supported daily operational activities.
• Worked effectively with colleagues to achieve operational requirements.

Recruitment at ADSON (2021-08 – 2022-03)

• Conducted preliminary screening of candidates.
• Evaluated CVs and job applications.
• Sourced potential candidates using databases and social media platforms.
• Captured and maintained candidate information using computer-based systems.
• Checked information for accuracy and completeness.
• Assisted with recruitment administration and related activities.
• Organised and maintained candidate records and documentation.
• Handled confidential candidate information responsibly.

Sales Agent at MARU (2018-11 – 2019-10)

• Promoted and sold products to new and existing customers.
• Conducted customer needs analysis to identify suitable products.
• Sold mobile phone and laptop insurance products.
• Built and maintained positive customer relationships.
• Communicated product information and assisted customers with their needs.

Bachelor of Arts in Information Science – University of South Africa (UNISA) (2026)

Higher Certificate in Archives and Records Management – University of South Africa (UNISA) (2022 – 2022)

Wholesale and Retail Generic Management, NQF Level 5 in Wholesale and Retail Generic Management – Tusanang Training Academy (2023 – 2023)

Information Technology, NQF Level 5 in Information Technology – Richfield Institute of Graduates (2017 – 2017)

Computer Literacy, Level 4 in Computer Literacy – Siyakhula Computer Centre (2016 – 2016)

National Senior Certificate (Matric) – Itirele Zenzele Comprehensive High School (2015 – 2015)