Londiwe Jangeni

I am a dedicated and communicative Customer Service Agent, highly focused on delivering exceptional support and creating positive experiences for customers. I possess entry-level experience in the field, which has equipped me with a foundational understanding of customer service principles and practices. Eager to leverage my strong interpersonal skills, I excel in building rapport with clients and understanding their needs, ensuring that every interaction is handled with care and professionalism.

My problem-solving abilities shine when faced with challenges, allowing me to address customer inquiries swiftly and effectively. I am enthusiastic about contributing positively to a dynamic customer service team where collaboration and innovation are encouraged. My ultimate goal is to enhance customer satisfaction through attentive service, tailored solutions, and continuous feedback, as well as to improve operational efficiency by utilizing best practices and feedback loops.

I am committed to fostering a positive environment that not only meets but exceeds customer expectations.

Bricklayer and CLO - Maxode trading and project - Durban

(2018-03 - 2018-09)

• Developed, maintained, and enhanced customer relationships to foster loyalty and satisfaction.
• Responded promptly and effectively to a wide array of customer inquiries, ranging from basic questions about products to complex issues requiring in-depth problem-solving skills.
• Engaged with customers using active listening techniques to understand their needs and concerns.
• Conveyed product information clearly and concisely to help customers make informed decisions.
• Resolved issues related to product functionality, service delivery, or customer feedback by providing tailored solutions.
• Collaborated with sales and logistics departments to ensure a seamless customer experience.
• Proactively followed up and collected feedback to contribute to continuous improvement in customer service strategies.
• Performed bricklaying, housekeeping, window framing, compacting of trenches, and fixing steel on roof.

Customer service advisor - CCI - Durban

(2018-10 - 2020-12)

• Provided exceptional support to customers by addressing inquiries, resolving issues, and ensuring overall satisfaction.
• Managed communication through phone, email, and live chat.
• Proactively identified customer needs and offered appropriate solutions.
• Maintained accurate records of customer interactions.
• Collaborated with team members to improve service processes and enhance customer experience.

Customer service Agent - Konecta group - Durban

(2024-11 - 2026-04)

• Addressed customer inquiries and concerns via phone, email, and live chat.
• Provided detailed information about products and services, troubleshooting issues, and ensuring customer satisfaction.
• Actively listened to customer feedback, resolved complaints efficiently, and maintained accurate records of customer interactions.
• Collaborated with internal teams to improve service delivery and contributed to a positive team environment.

N6 - Civil Engineering - eThekwini Tvet college (2015-02 - 2017-04)

Matric - Mowat park high school (2010-01 - 2014-12)

Diploma - Electrical Engineering - Unisa (2025-01)