Lorraine Madi

Results-driven Sales and Customer Service Professional with over five years of experience in call centre operations, lead generation, retail sales, and customer support. Proven ability to exceed targets, build customer relationships, and deliver exceptional service in fast-paced environments.

Sales - Africa Mobile

(2025-07)

Sell mobile devices and related products.

• Advise customers and achieve sales targets.
• Build lasting customer relationships.

Sales agent - Afrizon Telecommunications (MTN Authorised Partner)

(2025-01 - 2025-07)

• Sold MTN mobile and data contracts.
• Consistently met and exceeded monthly sales targets.
• Delivered excellent customer service and processed applications.

Sales agent - Clientele life

(2024-01 - 2024-09)

• Selling insurance to customers
• Building trust and customer service

Lead warmer- Quality control - Imperative South Africa

(2023-01 - 2023-12)

• Warmed leads for insurance, tracking and warranty products.
• Increased lead conversion through effective engagement.

Store assistant-customer service - PQ Clothing Store

(2022-08 - 2022-12)

• Assisted customers and maintained store presentation.

Grade 12 - Ivory park secondary school (2019)