Luchelle Roets
Front Office & Hospitality Operations Professional
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About
Detail-oriented and highly reliable hospitality and operations professional with over 10 years' experience across front office management, reservations, administration, food production, and stock control. Proven ability to manage staff, systems, and guest-facing operations in high-pressure environments such as lodges, restaurants, and function venues. Known for strong work ethic, fast learning ability, and a hands-on approach to problem-solving.
Experience
Store Room Manager - Garden Route Safari Camp
(2025-08)
- Manage full store room operations including stock control, receiving, and inventory management.
- Supervise kitchen staff and coordinate stock flow between departments.
- Ensure accurate stock levels, proper storage, and hygiene compliance.
- Maintain an organised, efficient, and audit-ready store environment.
Reservationist - Garden Route Safari Camp
- Managed accommodation bookings and reservations on a 24/7 on-call basis.
- Handled guest enquiries, confirmations, amendments, and cancellations.
- Assisted with guest check-ins and check-outs.
- Prepared invoices and quotes for accommodation bookings.
Head Chef - Garden Route Safari Camp
- Managed breakfast service and daily kitchen operations.
- Planned menus and coordinated food preparation.
- Supervised kitchen staff and maintained food quality standards.
- Ensured hygiene, health, and safety compliance in the kitchen.
Front Office Manager - Outeniquabosch Lodge & Venue
(2022-11 - 2025-08)
- Managed daily front office administration and guest services.
- Oversaw staff timesheets, payroll preparation, and scheduling.
- Handled guest check-ins and check-outs, ensuring rooms met quality standards.
- Managed accommodation and function bookings, quotes, and invoices.
- Assisted with breakfast service, catering, weddings, and event coordination.
- Supported décor setup and on-the-floor service during functions.
- Actively managed and supervised staff across departments.
General Shop Manager - Coffee@Work - Mossel Bay
(2019-03 - 2022-10)
- Managed day-to-day operations of the coffee shop.
- Responsible for stock taking, purchasing, and supplier management.
- Conducted daily cash-ups and financial controls.
- Prepared food and baked products for retail sale.
- Opened and closed the shop and ensured cleanliness standards.
- Provided basic barista services and customer support.
Production Manager - Pie City
(2016-11 - 2017-06)
- Planned and managed daily production schedules.
- Ordered materials and managed stock levels and weekly stock takes.
- Calculated GP, costings, and monthly production figures.
- Supervised staff and ensured quality control standards were met.
- Enforced health and safety procedures in the factory.
- Coordinated equipment maintenance and repairs.
Manager & Pastry Chef - Guerra's Restaurant
(2012-07 - 2012-10)
- Managed restaurant operations including opening and closing procedures.
- Planned and executed functions and events.
- Handled bar and kitchen stock control and purchasing.
- Managed bar staff and assisted customers directly.
- Oversaw cash-ups, creditors, debtors, and administrative duties.
Accounting Assistant - CFD Consulting
(2012-10 - 2012-11)
- Captured debtors and creditors on Pastel Accounting.
- Assisted with VIP Payroll processing.
- Managed filing, scanning, and document control.
- Handled telephonic client queries and account follow-ups.
Au Pair (Local & International) - Netherlands & South Africa
(2009 - 2018)
- Provided full childcare support for families locally and abroad.
- Managed household schedules, meals, and activities.
- Supported child development and educational activities.
- Handled household finances and daily planning where required.
Education
IVQ Level 2 Diploma in Patisserie - Patisserie - Capsicum Culinary Studio
International Pastry Diploma - Pastry
Matric (Grade 12) - Volkskool Heidelberg
