Phindile Simamane

Guest check-in and Out Performed MOD duties in the evenings (Assisted at the Housekeeping and Food & Beverage Departments) Ensured that all guests are checked in to the correct rooms and Profiles are updated on the system

RESERVATIONS/RECEPTIONIST (Semper System) - ZIZI'S RESTAURANT/UMDLALO LODGE

(2006-06 - 2010-06)

• Guest check-in and Out
• Performed MOD duties in the evenings (Assisted at the Housekeeping and Food & Beverage Departments)
• Ensured that all guests are checked in to the correct rooms and Profiles are updated on the system
• Assisted in promoting the hotel and its amenities
• Assisted in following up of bookings
• Liasing with all relevant agents with pro-forma invoices and following up on these, to ensure payments are received on or before their due dates and receiving of vouchers
• Ensured that all training is done, and all memos are understood and signed

RESERVATIONS/RECEPTION (Apex System) - PHEFUMULA BEACH RESORT (NOW SUGAR BEACH RESORT)

(2010-06 - 2011-01)

COMPANY CLOSED

• Night Audit
• Restaurant and Hotel Bookings on Apex
• Switchboard operator
• Wedding and Functions coordinator
• Prepare guests invoices upon check outs

FRONT OF HOUSE SUPERVISOR (The Host System) - SPRINGBOK - NAMBITHI GAME RESERVE

(2011-09 - 2016-02)

• Coordinating all aspects of internal and external
• Prepare guests invoices for check outs
• Communications in the Front Office Department
• Welcoming of guests on arrival
• Presenting of key to the guests at check in
• Communicating with the housekeeping department to ensure all rooms are ready prior to guest check-in monthly Housekeeping and Beverage stock take
• Gaap point of sale cash up in the evenings
• Co-ordinating bookings for the Lodge through The Host system
• Supervised Food and beverage service staff, and 3 receptionists

RESERVATIONIST - THE GORGE GAME LODGE & SPA (Innkeeper system)

(2016-03 - 2019-08)

FOH MANAGER/RESERVATIONS (THE HOST) - MONTUSI MOUNTAIN LODGE

(2019-09 - 2023-11)

• Data capturing excel spreadsheet
• Responding to Bookings Enquiries, Telephone, email, website & Facebook
• Making Bookings on Innkeeper System
• Follow up on outstanding payments
• Prepare guests invoices for check outs
• Weekly curio shop stock take
• Switchboard operating, screening incoming calls
• Manage cash box safe
• Liaise with all departments with regards to guest's requirements
• Assist with cash up
• Manage front of house/service staff
• Host and personally contact each guest in the evening
• Welcome and check in guests on a friendly manner
• Maintain in-house billing system and assist with check outs
• Respond to all booking enquiries telephonically, via email and through various online booking channels
• Handle all queries in a friendly, professional and efficient manner
• Liaise with tour operators regarding new bookings and general enquiries
• Stock control - Beverage, Curio shop, Stationery and Housekeeping

FRONT OFFICE DUTY MANAGER - THE CAPITAL PEARLS HOTEL

(2023-11)

• Reservations (Protel system)
• Cash up, check in and check outs, room checks
• Overseeing day to day running of the front office
• Manager front office staff, problem solving
• Ensure the guest front office meet and exceeds guest expectations as the first point of contact for guests

MATRIC - ROSEVILLE SECONDARY (2004)