Luchia Rodgers
Administrative and Customer Support Professional
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About
Organised and dependable Administrative and Customer Support Professional with over three years of experience in administration, technical support, and client relations. Skilled in managing payments, client accounts, and office operations with accuracy and efficiency. Proficient in Microsoft Office Suite, Solidtec, and CEMIS. Dedicated to delivering excellent service, improving workflow, and maintaining a professional and welcoming environment.
Experience
Administrative Assistant at Flynet ISP (2024-09 – Present)
- Handle client communication via phone, email, and messaging platforms.
- Process client payments, invoices, and account queries accurately.
- Use Solidtec for service and account management.
- Maintain up-to-date financial and client records.
- Support the team with administrative and operational tasks.
Technical Support at Cornergate Technologies (2022-04 – 2024-04)
- Provided remote technical and client support.
- Diagnosed and resolved connectivity and system issues.
- Monitored and maintained communication towers.
- Developed strong troubleshooting and customer service skills.
Administrative Clerk at Sanlam Dashlife BlueStar (2021-04 – 2022-03)
- Managed reception duties and assisted with client queries.
- Captured data, processed claims, and drafted quotations.
- Supported intermediaries with policy and client updates.
Administrative Assistant at Liebenberg Primary School (2019-08 – 2020-08)
- Assisted the accounts department with payroll and financial tasks.
- Performed reception and secretarial duties.
- Entered and updated CEMIS data and maintained staff records.
Education
Certificate in Management Assistant N6 – West Coast College (2018)
National Senior Certificate in Grade 12 – Schoonspruit Secondary School (2014)
