Lucille Ledwaba

Analytical, Attention to detail, passionate about IT culture. Team player. Strong willingness to learn. Energetic. Strong Communication skills. Strategic thinker.

Client Liaison Officer - Liberty Group Limited

(2022-07 - 2025-08)

• Monitor client satisfaction through follow-up to solve client problems and issues.
• Take measures for research and the resolution of client-raised issues.
• Co-ordinating with proper corporate and maintenance staff to provide accurate and timely answers for clients.
• Take ownership and manage hospitality expectations.
• Make a difference by taking personal ownership and delivering a personal service which exceeds customer expectations.
• Liaise with Facilities Management regarding faults and improvements.
• Deal with queries from the clients and ensure other questions that arise during contact are directed to the correct place for resolution.
• Manage entire floor i.e. Booking boardrooms for various departments and organizing catering, ensuring timeous delivery.
• Event Coordination
• Perform daily surveys to collect feedback on quality of service, catering and facilities.
• Outlook Diary Management

SUPPORT DESK ENGINEER - SYNAQ

(2015-08 - 2017-01)

• 1st line remote and telephonic Zimbra Webmail administration.
• Logging and creating tickets on Freshdesk CRM
• Email Access Management (GAM)
• Basic SMPT Protocol and messaging technologies and messaging security technologies.
• Ability to establish and maintain effective working relationships with cross-functional teams.
• Research, Diagnose, Troubleshoot, and identify solutions to resolve customer issues.
• Monitoring overall platform usage and alerts using Nagios.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Document knowledge in the form of knowledge base tech notes and articles
• Monitoring spammers using internal systems using Slack.
• SecureMail troubleshooting skills.

Service Centre Coordinator - Service Department - Yamaha Distributors

(2017-02 - 2020-05)

Receptionist - Avon/Justine

(2014-11 - 2015-05)

Fixed Term Contract

Receptionist - Gallant Recruitment

(2014-06 - 2014-10)

Receptionist - BARD medical

(2014-02 - 2014-05)

Personal Assistant - Stephen Rich Interiors

(2013-09 - 2013-11)

Receptionist - Innervation Value added Services

(2012-12 - 2013-03)

Receptionist/Switchboard operator - Dadic Attorneys

(2011-11 - 2012-11)

Hostess/Receptionist - Sandton Sun Hotel - San Restaurant

(2010 - 2011)

GRAPHICS & WEB DESIGN - College Campus (2006 - 2007)

BUSINESS COMMUNICATION - Wits Digital (2018)