Lucky Walter
Technical Officer - Telecommunications
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About
Highly experienced Technical Officer with over 22 years in telecommunications, specializing in FTTH, wireless technology, and transmission equipment. Seeking a Telecommunication Technician/ Project Coordinator role to leverage my extensive background in installing, commissioning, and maintaining telecommunications infrastructure. Committed to ensuring top-tier project coordination, quality workmanship, and exceptional customer service.
Proven ability to manage complex projects, liaise with third-party partners and deliver results in fast-paced environments.
Experience
Technical Officer at Telkom SA (2001-01 – 2023-12)
Key Responsibilities
- Repaired, installed, and commissioned ADSL, ISDN wireless systems, and optic fiber.
- Semiskilled in transmission, microwave radio systems, optical technology, digital loop carrier, LAN, IP (VoIP), and Metro Ethernet.
- Tested, implemented, and troubleshot communication equipment.
- Interpreted, planned, and managed daily workload.
- Facilitated site surveys and inspections related to optic cables.
- Managed fiber patching and troubleshooting activities.
- Provided feedback and attended corporate escalations.
- Localized faults and commissioned broadband.
- Maintained analogue and MSAN ports.
- Monitored equipment/system performance.
- Provided assistance and support on request.
PSTN Provision Coordinator Switch Off at Babble Cloud Company (UK) (2023-01 – 2025-04)
Key Responsibilities
- Liaised with third-party partners and suppliers, ensuring all orders were validated and correct.
- Placed connectivity orders for broadband (SoGEA and FTTP) via partner vendor portals/email, monitoring through to completion.
- Placed hosted PhoneLine+ VoIP orders for single users, including number ports where required.
- Continuously updated customers (primarily by email) and managed their expectations.
- Monitored order workflow and escalated issues where required.
- Managed multiple orders in an organized and efficient manner in a fast-paced environment.
- Updated internal systems (Salesforce and Affinity CRMs) with full notes on each stage of the provisioning cycle.
- Ensured effective and timely communication to customers and maintained awareness and satisfaction.
- Periodically checked shared Outlook inbox for customer responses and actioned accordingly.
Education
National N Diploma in Electrical Engineering
