Patient Assistant And Emergency Centre Administrator at MedicElinc Midstream (2022-06 – Present)
- Front desk management: Welcome patients, handle intake, and manage scheduling efficiently.
- Medical aid verification: Check benefits and clearly explain co-payments, full payments, hospital plans, and savings plans to patients.
- Medical billing: Process claims and manage accounts receivable using GoodX, Elle, and Practice Perfect.
- Coding expertise: Apply ICD-10 codes, 7000-series codes, and relevant billing frameworks accurately.
- PMB case management: Handle Prescribed Minimum Benefit (PMB) cases and resolve rejected claims.
- COIDA & IOD administration: Manage Injury on Duty (IOD) cases and liaise directly with employers, WCA, RMA, and FEM.
- Statutory documentation: Complete and submit WCI forms via CompEasy, RAF forms, and IB8 forms.
- Emergency response: Perform CPR during crises under the direction of the doctor in charge.
- Resuscitation timekeeping: Track precise intervention intervals under the supervision of a registered nurse.
- Clinical support: Assist nursing staff with vital signs, basic patient assessments, and patient comfort.
- Care coordination: Communicate patient concerns clearly to healthcare providers and families.
Sales Consultant at Tevo Wonderboom (2018-12 – 2019-01)
- Demonstrated product features and benefits to enhance customer experience.
- Engaged customers to understand their needs and recommend suitable products.
- Collaborated with team members to achieve sales targets and improve service.
- Maintained up-to-date knowledge of product offerings and industry trends.
- Utilized point-of-sale systems to process transactions accurately.
- Handled credit and debit card payment processing to complete purchasing experience.
