Ponani Peter Maweya

Experienced Emergency Care Practitioner, Emergency Call Centre Agent, and Administrative Support Professional with over a decade of combined experience in emergency operations, call centre management, customer service, and office administration. Possesses strong communication abilities, multitasking capability, and excellent problem-solving skills developed through years of frontline emergency work and call centre operations. Skilled in responding to critical situations, handling high-pressure environments, capturing and managing sensitive data, coordinating EMS communication, and providing reliable administrative and personal assistance support to senior management.

Adaptable, dependable, and committed to continuous professional development.

Emergency Care Practitioner at Department of Health – Limpopo Emergency Medical Services (2006-10 – 2008-12)

• Responded to emergency medical incidents requiring Basic Life Support.
• Assisted with patient stabilization, treatment, and safe transportation.
• Operated within strict emergency protocols and safety standards.
• Communicated effectively with medical teams and dispatch units.
• Maintained patient records and incident documentation.
• Worked extended hours under physically and mentally demanding conditions.
• Provided professional support during mass-casualty or high-pressure situations.

Emergency Call Centre Agent at Department of Health – Limpopo Emergency Medical Services (2009-01 – 2016-10)

• Handled emergency calls, gathered essential information, and dispatched EMS teams.
• Managed high call volumes and coordinated emergency responses efficiently.
• Captured, updated, and retrieved operational data within EMS systems.
• Prepared monthly communication and operational reports.
• Provided excellent communication support between the public, EMS units, and hospitals.
• Ensured accurate documentation of incidents and call logs.
• Assisted with continuity of operations during peak or crisis periods.

Acting Admin Clerk & Personal Assistant to District Manager at Department of Health – Limpopo Emergency Medical Services

12-Month Assignment

• Managed filing systems, administrative documents, and confidential information.
• Provided personal assistance and secretarial support to the District Manager.
• Scheduled and organized meetings, prepared agendas, and captured minutes.
• Prepared quotations and processed payments for departmental services.
• Arranged staff transport, accommodation, and logistics.
• Assisted with procurement-related administrative processes.
• Supported reporting and monthly departmental submissions.

Basic Life Support Volunteer at City of Johannesburg – Northview Fire Station (2006-04 – 2006-09)

• Provided voluntary BLS support during emergency operations.
• Assisted EMS teams with patient assessment and stabilization.
• Gained practical exposure to firefighting and rescue environments.

Diploma in Call Centre Management – INTEC College

Inbound, Outbound & Computer Training – Cornerstone College

Basic Ambulance Assistant Qualification – De Vries Ambulance Academy

Matric – Nghonyama High School (2001)