Lukhanyiso Vuso
Ticketing Coordinator
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About
Detail-oriented Ticketing Coordinator experienced in managing service requests, coordinating workflows, and ensuring timely resolution in fast-paced environment. Skilled in troubleshooting hardware and software issues, working with cross-functional teams, and using ticketing systems to maintain efficient operations and high service standards. Proven ability to prioritize tasks, streamline processes, track performance against SLAs, and deliver user-friendly solutions that enhance productivity.
Eager to contribute strong organizational and problem-solving skills to a dynamic operations team.
Experience
Ticketing Coordinator & Assistant Logistics Coordinator at NTT DATA (2023-01 – Present)
- First point of contact for IT support.
- Hardware troubleshooting, software installation and updates.
- Active Directory and mail account administration.
- Microsoft 365, VPN, authentication and end-user support.
- Ticket management, reporting and SLA tracking.
IT Student at Daimler Truck Southern Africa (2022-01 – 2023-12)
- Asset setup, imaging and deployment
- Basic Microsoft Office 365 knowledge
- IT shop support and application assistance
- Production hardware support
Education
Diploma in Information Technology – Walter Sisulu University (2016-01 – 2021-12)
Grade 12 – Sophathisana Senior Secondary School (2015-12)
