Khanyisa. N
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About
Confident, organised communicator with experience in high-volume outreach, phone-based client engagement, and accurate call logging. Comfortable following structured scripts, handling rejection without losing momentum, and tracking multiple contacts simultaneously. Fluent in English with a clear, professional phone manner — focused on results, disciplined with process, and eager to perform in a fast-paced, remote appointment-setting environment.
Experience
HR Administrative Intern - LSM Consulting Services - East London
(2025-09 - 2025-12)
- Managed high-volume phone and written communication, directing queries accurately and maintaining a professional, confident manner across every interaction.
- Built and maintained accurate call and contact logs, tracking multiple ongoing queries simultaneously without losing detail or follow-up.
- Collaborated with team members to coordinate scheduling and appointment bookings, ensuring the right people connected at the right time.
- Improved response and follow-up times by streamlining how incoming requests were received, logged, and handed off to the appropriate party.
- Led outreach coordination across multiple concurrent tasks, demonstrating focus, resilience, and consistency in a results-driven environment.
Student Tutor - Rhodes University Community Engagement Programme
(2023 - 2023)
- Built rapport quickly with a new contact, establishing trust and a productive working relationship from the very first session.
- Managed structured weekly scheduling independently, following a consistent process and tracking progress accurately over the duration of the programme.
Volunteer – Event Operations - Rhodes University
(2023-08 - 2023-08)
Intervarsity Event
- Collaborated with a team to coordinate logistics across a large-scale, fast-moving event — staying organised and on-task despite a high volume of activity.
- Demonstrated resilience and adaptability, maintaining energy and focus throughout a demanding, high-pressure environment.
Education
Bachelor of Social Science - Industrial Psychology and Sociology - Rhodes University (2026) Makhanda
