Lungelo Myeza

Solutions-driven customer support and administrative professional with 5+ years of experience delivering exceptional client service across call centres, events, and administrative environments. Skilled in handling high-volume customer interactions, resolving issues efficiently, and coordinating operations seamlessly. Tech-savvy, adaptable, and fully remote-ready with strong communication and organizational abilities.

Access Control Specialist at Webtickets (2024-04 – Present)

• Managed high-volume customer interactions, assisting 100+ guests per shift with ticketing and entry queries
• Resolved technical issues with scanning systems quickly to avoid delays and improve customer experience
• Processed ticket sales and handled customer concerns with professionalism and efficiency

Access Control Specialist at Bass City Productions (2023-06 – 2024-03)

• Streamlined check-in processes using digital platforms, improving efficiency during high-traffic events
• Managed cash and card transactions accurately in fast-paced environments
• Provided on-site customer support, ensuring smooth event experiences

Hospitality & Events Professional at Elizabeth Sneddon Theatre (2018-01 – 2023-05)

• Delivered exceptional front-line customer service in high-pressure environments
• Handled customer inquiries, complaints, and requests effectively
• Improved ordering systems to enhance customer satisfaction

Venue Coordinator (Short-Term Contract) at Durban Film Mart Institute (2024-07 – 2024-07)

• Coordinated schedules, sessions, and logistics for multiple daily events
• Collaborated with teams to ensure smooth operations and timely execution
• Managed seating and attendee flow efficiently

Electoral Officer at IEC South Africa (2024-05 – 2024-06)

• Verified sensitive data with accuracy and maintained confidentiality
• Assisted large volumes of individuals efficiently while maintaining organization
• Provided clear guidance and support to the public

Student Library Assistant at Howard College Library (UKZN) (2023-01 – 2023-12)

• Assisted users with research and information queries
• Maintained accurate records and organized systems

Education Administrator at Star Schools (2019-01 – 2020-12)

• Managed student registrations, records, and scheduling
• Communicated with parents and students, providing guidance and support

Sales Consultant (Call Centre) at CCI Call Centre (2016-11 – 2017-10)

• Handled inbound and outbound customer calls
• Resolved customer issues and provided product information
• Built strong client relationships through effective communication

BA in English & Community Development – University of KwaZulu-Natal (2023)

National Senior Certificate – Adams College (2013)