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Mathotho Mirriam Nale

Mathotho Mirriam Nale

Customer experience champion

Talent
Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since August 2, 2023
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About

*I'm passionate about helping other people achieve success and figuring out what fulfills them.

*I love staying up to date with the latest technology and learning all about how it works and personal development.

*My skills will be asset to your company communication skills,listening skills,leadership skills,problem solving and time management skills.

Experience

* Perform research analysis to be able to provide relevant, accurate and timely information for informed decision making to enhance the customer experience.

  • Participate in planned activities that are appropriate for own development.
  • Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
  • Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
  • Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
  • Control expenditure and identify process improvements to contain and reduce costs
  • Compile reports that track progress and guide business to make informed decisions
  • Ensure that FNB has a smooth, unfragmented and consistent customer experience across all touchpoints and interfaces at all stages of the customer journey

Education

  1. Diploma in Caregiving.
  2. Certificate Fundamentals of house keeping.
  3. Certificate in first Aid.
  4. Advanced Diploma in Financial Accounting.
  5. National high Certificate 

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