Lungelo Ndlovu

With a Certificate in Executive Secretarial Studies from Varsity College, over ten years of robust administrative experience across multiple sectors, and a Bachelor of Business Administration degree nearing completion through UNISA (348 credits achieved), I bring a unique blend of strategic insight and practical, top-tier administrative execution to your team. I am highly proficient in an array of advanced software, including Sage, Pastel, MS Office Suite, and specialized practice management platforms. Furthermore, my academic background in Strategic Implementation (93% module pass) and Project Management means I do not just execute tasks I understand how office efficiency directly impacts your bottom line.

Operations Admin at Reef Tankers (2023-10 – Present)

• Data capturing – daily trip loads
• Dealing & processing of diesel and fuel reports
• Generating accurate management information (reports)
• General filing and processing
• Reconciliation of documents
• Any additional administrative duties when required
• Provide general support to the different functions in Compliance
• Update drivers report
• SHEQ noticeboard update

Administrator - Statucor at BDO South Africa (2022-05 – 2023-04)

• Provide support in the lodging and submission of relevant documents with CIPC
• Administrative related functions to support the branch team in the execution of their duties as and where required
• Submission of Annual Return CIPC
• Preparation of invoices
• Review documents for completeness, enter client information into system sever
• Responsible for gathering client documents to ensure adhere to compliance and regulatory requirements
• Provide general support to the different functions in Compliance
• Maintain register of all resolutions passed

Receptionist/Secretary at Elphick Proome Architect - EPA (2021-04 – 2021-12)

The Receptionist is responsible for all reception and ad-hoc admin duties.

• Greeting and receiving clients, guests, staff well. Assist in fulfilling their requests. Communication may be verbal or non-verbal, electronically, or telephonically. Appropriate responses are important.
• Efficient and effective in operating the telephone/ switch board system, company's email, and file-sharing systems, and various social media platforms.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Note and electronically transmit telephonic and other messages to relevant parties (including directors).
• Undertake general typing for Directors and their teams.
• Post and courier documents and parcels etc.
• Store and allocate office stationery.
• Ordering of paper i.e., Butcher Paper A1 and A2, A4 and A3 and stationery.
• Groceries/ housekeeping items: Stock count and ordering monthly. Receive and assist in storing order of items.
• Manage use of boardroom and meeting rooms.
• Manage office car bookings. Keep an excel record of ODO tracking/ mileage and send to ABSA monthly. Ensure timeous scheduling of cars for service and maintenance.
• Buy/arrange food and drinks for meetings when required.
• Minuting meetings.
• I-Pad and laptop booking sheets.
• Assisting with bids.
• Update relevant ad-hoc spreadsheets where applicable.
• Ensure filing is maintained on the server and hardcopy.
• Administer magazines and other subscriptions received.

Operations Administrator at Isidingo Security Services (2020-09 – 2021-04)

• Answering phones and responding to client requests and inquiries.
• Managing and updating company databases.
• Keeping track of inventory and ordering supplies.
• Maintaining financial, employee, and client records.
• Drafting and mailing customer correspondence and newsletters.
• Organizing events, scheduling meetings, and making travel arrangements.
• Managing the maintenance of office and facility equipment.
• Providing administrative support to other departments or projects
• Performing other duties as assigned.
• Taking minutes of meetings

Call Center Consultant at Discovery Health (2019-06 – 2019-12)

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
• Keeping abreast of continuous process, product updates and digital tools
• Dealing with multiple interactions
• Consistently utilizing all servicing tools available

Personal Assistant at Dr SH Chite Corporated Neurosurgical Mediclinic Hospital Pmb (2017-09 – 2019-04)

• Reception
• Invoicing patient account
• Patient relations and problem solving
• Communication with various hospitals administration staff regarding authorizations, clinical coding, and prosthesis.
• Communication with various medical aid schemes, knowledge scheme rules and protocols
• Data capturing, motivation letters, legal documents and system processes
• Management of theatre bookings liaison with theatre staff and capturing and distribution of procedure information booking of procedures.
• Liaison with prosthesis companies and product representatives
• Assisting patients with admission arrangements and authorizations
• Management and ordering of office supplies
• Travel arrangement for doctor's conferences

Receptionist at Dr Gugu's Practice (2013-02 – 2015-02)

• Switchboard
• Booking Appointment for patients
• Opening files and Filling
• Checking funds from Medical Aid
• Doctors Diary management
• Emailing & faxing accordingly
• Capturing and reconciling medical claims
• Getting Authorization for patient referral
• Reconciling Medical Aid Remittances & Account quires
• Emailing and faxing accordingly

Secretary Administrator at Dr SG Kleinbooi (2012-07 – 2014-06)

• Creating Invoices & reconciling payment
• Petty cash/ Banking
• General Admin/Filing
• Reconciling Medical Aid Remittances & Account queries
• Payroll & doing timesheets
• Task related to general operation of the medical centre
• Managing doctors travel arrangement
• Accounts (Medical & Private)
• Managing SASSA patient application
• Getting Authorisation from Medical Aid
• Overseeing the effective running of the practice

Intern (HR/IR Assistant) at The Workforce Group (2010-09 – 2011-03)

• File administration – Registered mail return, Filling Labour Law Articles, Fax, Scan, Print, Copies, Write up CCMA Files, Preparation of CCMA documents, Ordinary filling of all files in HR/IR department
• Taking down Retrenchment minutes & disciplinary enquiry minutes
• Capturing of data, interns timesheets & contracts
• Writing up the whiteboard – CCMA cases
• Diarising of DES, Retrenchment consultations & CCMA cases

Facilitator (Literacy Tutor) at Masifundisane Adult Literacy Campaign - Dept of Education (2008-02 – 2009-02)

• Introducing learners to writing and reading in the mother tongue
• Administration for learning group
• Planning a learning event
• Assessments

Bachelor of Business Administration – UNISA (2022)

Certificate in Executive Secretarial Studies – Varsity College (Westville Campus) (2010 – 2010)

Senior Certificate – Pinehill Private School (2006 – 2006)