Lungelo Nzima

HR professional with experience managing recruitment, HR operations, onboarding, workforce reporting, and stakeholder engagement within large-scale operational and shared services environments. Proven ability to partner with managers and employees to deliver efficient HR support, improve HR processes, and support organisational objectives in fast-paced multicultural environments. Strong relationship management, communication, and problem-solving capabilities, with a passion for performance, people and the ability to influence at all levels.

Recruitment Manager at Online Teacher Academy (2026-04 – Present)

• Optimized end-to-end recruitment processes by streamlining sourcing, screening, and interview workflows. Reducing average time-to-hire from 45 to 20 days.
• Introduced data-driven competency assessments, improving hiring accuracy and boosting successful probation completion by 30%.
• Scaled referral hiring channels, driving a 65% increase in employee-sourced hires and reducing dependence on external sourcing channels.

Freelance AI Trainer at Meridial Marketplace by Invisible (2026-01 – 2026-04)

• Evaluated and refined AI-generated outputs using structured quality assurance guidelines across remote international projects.
• Collaborated with distributed teams to support AI training workflows, data accuracy, and documentation standards.

English Language Educator at Various Institutions (2018-10 – 2023-08)

• Managed classroom administration, reporting, and stakeholder communication across multicultural environments.
• Developed structured reporting processes and maintained high levels of engagement and organisational efficiency.

HR Administrator at Globeleq (2017-01 – 2018-02)

• Managed end-to-end recruitment for 20+ vacancies, reducing average time-to-fill by 20% through the implementation of a standardised candidate tracking sheet.
• Orchestrated onboarding for 20+ new hires, achieving 100% data accuracy for employee records and confidential employee information in the HR system, ensuring Day 1 readiness.
• Maintained employee records, prepared HR documentation, coordinated onboarding/offboarding processes, and ensured timely updates to HR systems and personnel files.
• Acted as a key point of contact for employees and line managers, providing HR operational support throughout the employee lifecycle.
• Served as first-line HR support contact, resolving employee queries on payroll, leave and policies with a focus on service excellence.
• Audited monthly payroll data for 100+ employees, identifying and resolving 25% of data discrepancies prior to final submission, ensuring zero payment delays.

Student Worker HR Operations at Eskom Shared Services (2013-01 – 2014-12)

• Screened over 1000+ applications during high-volume graduate recruitment campaigns, ensuring 100% adherence to selection criteria.
• Facilitated HR operations for centralised shared services hub supporting 500+ employees, enhancing large-scale data flow management.
• Contributed to HR projects focused on process improvement and system enhancements to support more efficient HR service delivery.
• Assisted in a system enhancement project that digitised manual forms, resulting in a measurable reduction in paper waste and manual data entry time.
• Proposed and designed employee wellbeing initiatives, contributing to reduced absenteeism and improved workforce morale.
• Collaborated with HR leadership on strategic initiatives to gain exposure to large-scale HR operations and decision-making.

MCom in Organisational Psychology – University of Cape Town (2015-01 – 2017-12)

BCom (Hons) in Human Resources Management – University of Pretoria (2014-01 – 2015-12)

BCom in Human Resources Management – University of Pretoria (2013-01 – 2014-12)