Customer Service Representative at Mr Price Group (2017-02 – 2025-07)
- Handled incoming calls, emails, and live chats for Mobile and E-commerce departments.
- Assisted customers with mobile queries, online orders, and store complaints.
- Tracked online orders and coordinated with couriers for timely deliveries.
- Researched and provided accurate information to customers using available resources.
- Managed blended department tasks (E-commerce and Existing Accounts).
- Improved quality assurance scores through consistent performance feedback and self-improvement.
Technical Support Representative at WNS (2015-07 – 2017-02)
- Delivered technical support and troubleshooting for internet connectivity issues.
- Logged customer interactions and escalated complex issues to appropriate teams.
- Provided step-by-step guidance to non-technical users.
- Followed up on unresolved issues to ensure customer satisfaction.
- Offered alternative solutions and maintained high service standards.
Customer Service Consultant at MTN Service Provider (2013-05 – 2014-03)
- Handled SMS, airtime, and data queries, SIM swaps, and PUK code requests.
- Processed handset blacklisting for stolen or lost devices.
- Captured and resolved customer interactions efficiently.
- Ensured customer satisfaction through follow-ups and effective communication.
- Managed general handset and network-related queries
Debt Collector at Edcon Regional Office (2006-01 – 2009-04)
- Collected payments from customers in arrears and negotiated payment plans.
- Performed administrative duties and forwarded accounts to the Legal Department.
- Managed high call volumes while maintaining professionalism and accuracy.
- Assisted customers with debt-related queries and payment arrangements.
