Amahle Zwane

Dedicated and customer-focused Customer Service Representative with 2 years of customer service experience. Experienced in assisting customers with queries, providing information, resolving concerns and maintaining professional customer relationships. I am a confident communicator, patient, hardworking and able to remain professional when dealing with difficult customers. I am also target-driven and comfortable working in a busy call-centre environment.

Customer Service Representative at Xchange Investment Training

• Assisted customers with enquiries and provided accurate information about products and services.
• Communicated with customers professionally through telephone calls.
• Listened carefully to customer concerns and provided appropriate solutions.
• Handled customer complaints and difficult situations calmly and professionally.
• Explained products and services clearly to customers.
• Assisted customers with bookings and appointments with financial advisors.
• Followed up with customers when necessary to ensure their needs were addressed.
• Maintained professional and positive relationships with customers.
• Recorded customer information accurately.
• Worked towards daily and monthly performance targets.
• Worked as part of a team to achieve customer service and business objectives.

National Senior Certificate in Grade 12 – Sekano Ntoane Secondary School (2024)

N4 in Financial Management – South West Gauteng TVET College, Roodepoort Campus