Food and beverage supervisor - Hilton Garden Inn
(2023-01 - 2026-12)
manages daily fod and beverage operations, ensuring high customer service standards, supervising staff, and overseeing inventory and fod safety
- Train Staff
- Oversee Service
- Ensure all guests receive high-quality service and that their needs are met
- Act as the first point of contact to resolve guest issues and complaints to ensure satisfaction
- Train, mentor, and supervise food and beverage staff to enhance their performance and adherence to hotel standards
- Create work schedules, manage staff shifts, and assign duties to ensure adequate coverage
- Inspect staffs grooming and attire to ensure they meet professional standards
- Participates ni the recruitment, selection, and training of staff
- Supervise and schedule food and beverage staff
- Ensure customer satisfaction
- Resolve customer complaints, as wel as internal conflict amongst staff
- Order and maintain inventory control costs
- Oversee food service, and act as an expeditor, when necessary, to ensure the timely movement of completed food orders from kitchen to customer table waitress - Hilton Garden Inn
- Relay orders accurately to the kitchen staff
- Serve food and drinks ot customers promptly and correctly
- Ensure the presentation of each dish is correct and meets cleanliness standards
- Deliver bills to customers and process payments
- Prepare tables by setting up linens, silverware, and glasses
- Keep the dining area clean and tidy, which includes clearing and reseting tables after guests leave
- Assist with cleaning duties and maintain cleanliness throughout the shift
- Follow all relevant health and sanitation procedures
- Communicate with other staff member for a smooth service
