I'm a seasoned customer service and sales professional with over 18 years of experience across telecommunications and healthcare industries. Proven track record of leadership, performance excellence and client relationship management. Recognized multiple times for outstanding contributions, including Top Performer and Star Awards with an international trip to Maldives at Discovery Health and top sales accolades at Telkom SA SOC Ltd.
Key strengths include
- Leadership & Management: Held roles such as Acting Branch Manager, Team Leader and 2nd in Command across multiple departments. Skilled in coaching, performance management and operational oversight.
- Client Relationship & Service Excellence: Extensive experience resolving escalated queries, supporting financial advisors and maintaining high service standards.
- Sales & Marketing Expertise: Excelled in product promotion and customer engagement, consistently achieving top sales performance.
- Analytical & Reporting Skills: Compiled executive dashboards and workflow reports to support strategic decision-making.
- Technical Proficiency: Strong computer literacy with certifications in Computer Engineering and Contact Centre Support. Proficient in Microsoft Office and database management.
Industries served: Healthcare (Discovery Health), Telecommunications (Telkom SA SOC Ltd)
