Lusanda Mkosi

Organised and reliable Branch Administrator with experience supporting daily operations. Skilled in office administration, customer service, invoicing, record management and coordinating branch activities to ensure smooth operations. Completed the PG Group Best Business Practice Workshop and holds a qualification in Office Management and Technology, providing a strong foundation in business communication and administrative management.

My commitment to excellence is evident in my ability to seamlessly integrate sales acumen with top-tier administrative and customer service capabilities, ensuring that every client interaction is handled with the utmost professionalism and efficiency.

Property Practitioner - Momentum Real Estate - Cape Town

(2022-04 - 2023-05)

• Expertly sell residential properties, maximizing value for clients.
• Provide comprehensive assistance with bond pre-approvals and applications.
• Deliver precise valuation certificates to support informed decision-making.
• Organize essential compliance certificates, ensuring seamless transaction process.

Branch Administrator - PG Building Glass Solutions - Cape Town

(2017-05 - 2020-09)

• Managed daily office operations ensuring seamless efficiency and organization. This also includes procuring office supplies, managing petty cash and other controllable expenses.
• Monitored performance through compiling and submitting KPI's.
• Monitored health and safety compliance and training staff.
• Provided critical support to the branch manager by daily compiling daily report, monthly stats, managing training records, maintaining employee files, invoice reckoning, capturing quotes and orders
• Extensive liaison with factory manager in terms of monitoring stock levels, stock take, and deliveries issues.
• Assisted supervisor to oversee on time deliveries, captured deliveries and returns.
• Managed fleet by checking on vehicles due for service and report damages.

Therapist - Nature's Way Lifestyle Centre - Cape Town

(2014-03 - 2017-05)

• Delivered therapy services and managed office operations and retail section

Trainer - Trumpeters Ministries - Mpumalanga

(2011-04 - 2013-12)

• Teaching and training youth in the ministerial lines

Arrear Account Counsellor - Edcon - Cape Town

(2008-07 - 2011-02)

• Expertly traced accounts, provided customer services and strategically managed debt collection processes.

Teller - Standard Bank - Cape Town

(2007-02 - 2008-07)

• Managed cash operations such as deposits and withdrawals, delivered exceptional customer service, achieved reactive selling.

Diploma - Office Management and Technology - Cape Peninsula University of Technology (2004 - 2006)

Certificate - Conveyancing for paralegals - Igqwetha Training Academy (2005 - 2006)

Senior Certificate - Dangwana Senior Secondary School (2000 - 2002)