Luyolo Sono
IT Support Technician
Talent
Protea South, City of Johannesburg Metropolitan MunicipalityMember since December 29, 2023
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About
Attentive IT Support Technician with three years of experience effectively troubleshooting and managing computer systems. With an ability to clearly communicate complex technology concepts and providing technical support to end-users in a fast paced environment. Proficient in troubleshooting hardware and software related issues, including operating system, applications and peripherals. Adapt at prioritizing and managing multiple tasks while maintaining timely resolution and client satisfaction.
Experience
IT Service Desk Technician at Deloitte
- Performing software refresh on computer workstations.
- Installing and configuring standard hardware and software.
- Logging, tracking and closing tickets.
- Provide ad-hoc support and troubleshooting.
- Check, unpack and prepare and upgrade end of life hardware.
IT Support Technician
Education
Sci-Bono ICT Academy
Qualification: Cisco CCNA and Cisco CyberOps Associate
Duration: 2019-2021
